Digital Marketing and Customer Service Executive

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Job Title: Digital Marketing and Customer Service Executive

Location: Guildford

Salary: £18.000

Job Type: Full Time, Permanent

Do you have a marketing background? Passionate about giving excellent customer service? Happy following up customer enquiries? Digitally savvy? Then this could be the role for you.

The Company is an innovative market-leading Solicitors Firm who specialise in business debt recovery and they are now recruiting for a duel marketing and customer service/sales role. The main responsibilities of the role will include managing the social media channels, assisting with email campaigns and creating blog articles alongside responding to all inbound sales opportunities and following up prequalified leads.

Although this is not a targeted sales role, you will often be a customer's first point of contact with the company and you will need to be confident fielding sales enquiries over the phone, via email or social media.

Responsibilities:

* Answering customer enquiries via phone, email or social media

* Use telephones or internet to reach out to customers and verify account information

* Set up accounts

* Manage CRM information of clients and prospects

* Manage social media channels

* Create email campaigns

* Publishing marketing content on company website

* Keep up to date on latest digital marketing trends

* Provide marketing support to the Sales and Marketing Manager

The successful Candidate will have:

* Understanding of Digital marketing

* Experience posting and managing social media accounts

* Commercially minded

* Pro-active and energetic in following up leads and opportunities

* Good communication skills

* Well-presented, polite and tactful

* Good IT skills

* Experience with Hubspot would be advantageous

* Good writing and numeracy skills

* Inquisitive and willing to learn

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Digital Marketing Specialist, Digital Marketing Advisor, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Manager, Digital Marketing Administrator, Marketing Assistant, Marketing Manager, Marketing Coordinator, Senior Marketing Executive, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive and Customer Assistant may also be considered for this role.