Technical Support (SQL)

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A new and exciting opportunity for a Technical Support Analyst (mySQL, Excel) has arisen to join an award-winning, global software house based in Luton, and join a small-knit team that focuses on one of the company's flagship products.

As the successful Technical Support Analyst, you be part of a small team and take the lead role in providing 2nd and 3rd line support, utilising your technical skills with SQL and Excel, as well as carrying out data extraction and database querying whilst providing the highest level of service to our customers.

The role is perfect for a Technical Support Analyst with strong 2nd and 3rd line software and database support experience, and a desire to work in a dynamic environment where you can continue to learn and progress!

Key requirements for the Technical Support Analyst (2nd / 3rd line):

* Strong experience working within 2nd and 3rd line support - SaaS and database

* Excellent knowledge of SQL (including mySQL and noSQL), Excel, data extraction and database querying

* Comfortable with the use of ticketing systems

* Excellent communication skills, with the ability to mentor junior team members as well as provide outstanding service to our customers

* Exposure to e-learning products is beneficial but not essential!

Technical Support Analyst - Support Engineer, Support Lead, SQL, mySQL, noSQL, SaaS, Excel, Technical Support, 2nd Line, 3rd Line

Location: Luton, Bedfordshire

Salary: £30,000 - £35,000 (depending on experience) + 10% bonus, healthcare, pension, 25 days holiday

Please apply now for immediate consideration and further information!

Understanding Recruitment are acting as an agency on behalf of this vacancy.