Customer Project Manager (Telecoms - SIP - Networks)

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Customer Project Manager

We are actively looking to secure a Customer Project Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Purpose of Role:

The Project Manager is responsible for delivering our projects and solutions (both big and small), taking charge of client communications, planning, delivery and implementation. The role is a client-facing role and the PM will be a key point of contact for the client, technical team and the stakeholders internal and external.

This is a very hands on role and will require the individual to manage and implement multiple projects at one time. The candidate will have the ability to influence and define our implementation function, having a self-starter and positive attitude is key. This person will combine a deep and hands-on understanding of customer implementation processes and best practices.

Key Responsibilities:

* Responsible for overseeing the end-to-end Customer delivery

* Responsible for developing, reviewing, and maintaining project plans for the successful implementation and completion of all rollout phases

* The position will be responsible for managing the work plan, producing status reports, acting as the key support to the team leaders, identifying and managing issues and risks, regularly providing updates to the Operations Manager

* Manage project activities from planning, from detailed solution design, pilot, full roll-out and implementation.

* Manage the development of the appropriate project documents, such as: project plans, tools, and approaches to ensure successful implementation.

* Prepare agendas, status reports and late task reports for project team meetings

* Own the customer interface from order placement to in-life handover.

* Provide weekly updates to customers and internal stakeholders

* Network effectively around a client to ensure all stakeholders requirements are satisfied.

* Work with the sales and account teams to amend contractual arrangements if required.

* Drive continual process and procedure improvement.

* Provide onsite presence at some go lives, which will require a good knowledge of SIP and Mobile Technologies

* Extensive UK travel.

Qualifications:

* PRINCE 2 desirable

* SIP Qualifications desirable

Skills/Experience:

* At least 3 years' experience in customer service / project management in a telecoms environment

* Good understanding of Mobile Technologies

* Proficient in MS Office

* Strong internal and external stakeholder management.

* Flexible approach to work and hours

* Ability to work under pressure and to tight deadlines

* Strong influencing, negotiating and communication skills internally and externally with partners and suppliers at different levels with the organisation.

* Ability to lead and motivate a virtual team to over-achieve on expectations.

* Quick learner with an independent, proactive working style

* Attention to detail

* Confident in presenting to large groups.

* Not afraid to challenge solutions where you feel they don't best meet the customers' requirements

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via