1st Line Helpdesk Analyst - Newcastle - £150

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Spring's client based in Newcastle upon Tyne are looking for a Service Desk Analyst to join their specialist IT Support team.

This will be an initial 3 month contract and it will be paying up to £160 per day.

Key responsibilities -

- Provision of first remote line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.

- Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution

- Perform remote (and occasional onsite desktop support), including installing and upgrading of software and hardware components

Criteria -

- 1+ years experience within remote 1st line support.

- Exposure to either Dell, HP or Cisco

- Knowledge of ITIL processes (desirable)

This is an urgent requirement so please apply now for a prompt response.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.