Implementation Specialist (Clinical)

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RESPONSIBILITIES

Working across the full suite of Clinical products:

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* Provide onsite customer support for new site implementations/go-lives and implementation of new functionality to existing sites.

* Planning for and delivery of training to customer staff.

* Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality.

* Promote best practice across customer sites whilst maintaining client confidentiality.

* Support customer site software user acceptance testing.

* Support to internal company software testing.

* Business Change & Benefits

- Articulating identified benefits to the trust & support the validation of the Future business processes designed by the Trust

- Validate the configuration of the application software solutions that deliver these benefits most effectively.

- Identify opportunities to create wider customer benefits /Disbenefits across our customer's businesses, document & report internally to the Benefits lead.

- Support the Benefits lead in the benefits realisation stages baselining and realisation measurements and support customers with the appropriate benefit tools and measures that support the scope of deployment.

- Ensure all validated process maps and documentation are handed over to Testing lead and Training Leads as per schematic timeline.

* Attend customer project boards, operational or ad hoc meetings.

* Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Technical Project Manager or Service Delivery Manager as appropriate.

* Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder.

PERSON SPECIFICATION

* Experience of working in or with the NHS (essential)

* Previous experience of software implementation within NHS (desirable)

* Experience of working with a range of stakeholders

* Experience in the delivery of training and project support and implementation

* Understanding of the deteriorating patient agenda and the relevant national guidance

* Several years of experience in a relevant clinical area (e.g. Nursing, AHP, Radiography, Pathology, Pharmacy, Therapies), desirable but not essential

* PRINCE II Practitioner qualification (desirable but not essential)

SKILLS REQUIRED

* Strong determination to succeed with a positive "can do" attitude.

* Good communication skills

* Good planning and organisational skills

* Team player

* Independent creative problem solver with a proactive approach

* Puts customer satisfaction first

* Flexible, versatile and non-reactive

* Professional with ability to promote and protect the reputation and ethos of the company

To find out more about Real please visit www.realstaffing.com

Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales