ICT Support Analyst

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Overview

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Role Profile

ZSL is looking for a new ICT Support Analyst to join our ICT team based at London Zoo. We have around 900 staff with computer access at both our Zoo’s (as well as staff based overseas) and the successful candidate will help provide telephone, email and desk side support to users of all levels.

Main Duties and Responsibilities

-Performing tasks allocated by the Team Leader and completing them within the agreed timescales to the required standard.

-Providing telephone, email and desk side support to users of all levels and logging all calls and agreeing priorities with the Team Leader.

-Building, installing and supporting desktops and laptops running Windows operating systems.

-Creating user accounts on systems and allocating agreed security persmissions.

-Providing hardware support and problem resolution on desktops and laptops.

-Providing advice and ‘how to’ information to staff on the use of Microsoft Office 365.

-Undertaking small works on ZSL’s network wiring and infrastructure.

-Providing first and second line support on ZSL third party supplied applications such as ticketing and shop sales systems.

Person Specification

-Educated to A level and / or a recognised Microsoft Qualification such as Microsoft Certified Desktop Engineer, CompTIA A+.

-Proven experience providing desktop and user support in a similar environment.

-Knowledge of supporting users and managing devices in a Windows networked environment.

-Ability to relate user queries with underlying technologies and correctly identify any underlying issue or problem.

-Excellent telephone manner.

-Ability to deal with staff at all levels and with differing priorities and demands.

-A responsible and flexible attitude.

Please note this post requires working one weekend a month.

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button. If you have any queries regarding these positions or when applying through the system please contact Human Resources.

Closing date for applications: 11:59pm Sunday 18th March 2018

The Zoological Society of London is a charity registered in England and Wales: no. 208728.