VIP Support Engineer
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A VIP Support Engineer is required to work for a major organisation in Dublin, providing face to face IT support to clients for a wide range of IT issues.
Role:
- This is a second line Desktop Support position but with face to face interaction with the client, therefore strong communication skills and first line support background are highly desirable.
- You will Resolve/monitor customer escalations as appropriate, and will establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
Experience:
- You should be smart, intelligent and be self motivated; able to work alone or as part of a team.
- You must be skilled in all Desktop engineer work, such as profile resets, machine rebuilds, software downloads, remote access and VPN etc. and be knowledgeable in the listed technologies:
* Windows XP
* Windows 7
* MS Office XP / 2010
* Desktop / Laptop Hardware
Desirable skills and knowledge:
- ITIL v3
- Cloud based technologies
- Citrix Xenapp / Desktop
- App-V
- Appsense
- Microsoft SMS or HP Client Automation
- Microsoft Exchange
- Thin client systems
- BlackBerrys and BES
- Apple Products iPad, iPhone, iMac, Macbooks etc.
- Pointsec or other Encryption Technologies
- Telephony and Patching
Previous first line support, customer service background highly desirable
APPLY NOW!
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.