VIP Support Engineer


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

19th February 2018

Location

Dublin

Salary/Rate

£33576 - £35674

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

A VIP Support Engineer is required to work for a major organisation in Dublin, providing face to face IT support to clients for a wide range of IT issues.

Role:

- This is a second line Desktop Support position but with face to face interaction with the client, therefore strong communication skills and first line support background are highly desirable.

- You will Resolve/monitor customer escalations as appropriate, and will establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Experience:

- You should be smart, intelligent and be self motivated; able to work alone or as part of a team.

- You must be skilled in all Desktop engineer work, such as profile resets, machine rebuilds, software downloads, remote access and VPN etc. and be knowledgeable in the listed technologies:

* Windows XP

* Windows 7

* MS Office XP / 2010

* Desktop / Laptop Hardware

Desirable skills and knowledge:

- ITIL v3

- Cloud based technologies

- Citrix Xenapp / Desktop

- App-V

- Appsense

- Microsoft SMS or HP Client Automation

- Microsoft Exchange

- Thin client systems

- BlackBerrys and BES

- Apple Products iPad, iPhone, iMac, Macbooks etc.

- Pointsec or other Encryption Technologies

- Telephony and Patching

Previous first line support, customer service background highly desirable

APPLY NOW!

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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