IT Solutions Specialist x 3

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At UEL, we pride ourselves on the real-world relevance of our courses and research and the impact we are making in our east London community and the wider world. We are an open and inclusive university that is focused on transforming the lives of our students. Our corporate plan sets out an ambitious agenda for our future success which focuses on the delivery of high-quality teaching and learning and excellence in research. UEL has almost doubled its output of world-leading research in recent years and 94 per cent of the research UEL submitted to the Research Excellence Framework 2014 was deemed to be of an at least internationally-recognised level. In the last two years, we’ve risen 79 places in the National Student Survey league table, and we achieved our highest ever student satisfaction score in 2017.

We have a Service Delivery Team embedded within our IT department providing a centralised approach to supporting staff and students across all UEL sites. This exciting position challenges you to provide full end-to-end support for UEL technological solutions and to innovate new processes to improve customer service and satisfaction. You will have significant experience in supporting a wide variety of technologies in a large complex organisation. You will also need to demonstrate a proven track record working to an ITIL framework in delivering hardware and software support using remote and location techniques to improve our services to a wider university community.

You will have a degree and/or extensive experience in a similar role within the HE Sector. You will be customer-focused, with excellent communication skills with the ability to adapt, diagnose, resolve incidents and problems, with wider involvement in IT related projects. Always working within agreed service levels, delivering measurable improvements to service quality and operational efficiency.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

To find out more information and to apply, please click the APPLY button.

The closing date for applications is 15th October 2017.

CVs without completed application forms will not be accepted.

We are working actively to improve the diversity of our staff