Credit and Finance Insight Analyst

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Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.

We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Warwick, Coventry, London, Krakow and Hamburg.

We’re looking for a Credit and Finance Insight Analyst to join our Finance Team to help us continue to make that difference.

As Insight Analyst for our Finance team you will be responsible for producing analytical insight into debt collection performance, financial risk and account portfolio health. Your role will also include building and producing in-depth reporting covering all aspects of our Credit department. Through building effective relationships across all operations, you will report on functions within the Credit and Finance teams, deliver key performance indicators for Fixed Direct Debit and Aged Debt portfolios and suggest improvements to drive better cash collection performance off the back off MI & KPI reports.

You will work to produce consistent MI reporting for senior and executive teams along with delivering timely ad hoc analysis to drive business change and prove benefits for a wide variety of initiatives. The role involves taking analysis one step further to provide insight into how the numbers and statistics affect customers and cash flow. A candidate should be able to infer suggestions and improvements, presenting these in a slide deck to summarise their work.

Working in the Finance team you will play a pivotal role in linking the Credit Department and Finance together. You will drive the success of our customer focussed approach, initiating thought provoking insight to increase and exceed our level of customer service and collections performance.

- Utilise SQL to feed Excel based analytics, insight and forecasts

- MI & KPI Reporting from inception through to delivery

- Building slide decks and dashboards from inception through to delivery

- Presenting technical analysis to a wide range of audiences with both technical and non-technical skills sets

- Develop in depth business and industry knowledge, becoming a subject matter expert on processes and policy from relevant business areas to help inform insight

- Build strong business relationships, managing conflicting priorities and deadlines with stakeholders

- Working knowledge of Microsoft SQL

- Advanced Microsoft Office skills especially Excel

- Able to summarise analysis into understandable slide packs and to communicate technical analytics to a wide range of audiences

- Ability to understand and communicate best practice and/or regulatory conduct

- Able to work to tight timescales and manage time effectively

- Proven team player who is able to both take the lead or provide support to peers to reach targets

- An inquisitive approach to problem solving, prepared to challenge the status quo and go beyond the expected

- Have a flexible and autonomous approach to work

Our people are our business, so our mind-set is people first. Spending much of your time at work, we know it’s not just about a rewarding career, development opportunities and competitive salary - the work space, relaxation areas and coffee matter too!

First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday (plus Bank Holidays). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone.

We’re proud to support our charity partner the NSPCC and offer regular fundraising events from bake-offs to London Marathon entries. Our teams enjoy quarterly socials, some more adventurous than others! One tradition we’ve held on to as we’ve grown is "Fruity Friday" - heaps of free fresh fruit for all, every Friday.

So if you like the fast pace of an evolving business, feel it’s important to reach your full potential and enjoy your time at work, then a career with us could be your next move.