Head of Tech

What is the role?

As Head of Technology for Platforms, you will be directly accountable for owning the planning, delivery, engineering and operation of the technology underpinning Selfridges Platforms. This includes cloud hosting and modern server deployments, networks and communications, platform configuration and management, dev-ops services, integration capability and technology monitoring and analytics.

As a Head of Technology for Platforms you will:

• Drive our Platforms function to deliver the activities, technologies and resources that facilitate and underpin our technology capabilities.
• Lead and grow the capabilities of the team
• Support and drive the team to build, operate and assure best in class reliability, capacity and security across our platforms.
• Facilitate and enable the move to cloud technologies, introducing, implementing and operating best practice and evolving ways of working to take advantage of the improved technologies.
• Manage partners, and budget and driving initiatives to review and recommend initiatives to improve service and secure savings.
• Collaborate with and influence technology peers to own the overall solution design and implementation of our Platforms roadmap and strategy in collaboration with the Head of Programmes.
• Collaborate with IT peers to Design & Build a 24/7 Operations function, integrated with the IT Service Desk, which appropriately supports our business outcomes.

How you’ll do it…you will be:

• Experienced. You have been part of a Technology and / or IT Leadership Team, helping define strategy, through to delivery. With a proven track record of driving change to business processes, services and systems for complex organisations through the effective use of technology
• A great communicator. You have outstanding communication and influencing skills, with the ability to manage, engage and collaborate with a wide range of complex stakeholders, building a shared and compelling vision
• An excellent manager of people who improves capability, builds a diverse and inclusive team and exhibits an engaging and adaptable style that connects with people at all levels
• Data driven. With experience of using data to encourage innovation and track benefits
• Customer focused. With a background in delivering high quality, customer focussed services in a complex and changing environment, providing effective scrutiny and demonstrating a practical approach to problem solving
• A recognised leader in the field of Technology Platforms within the Retail sector
• An example of our values, a trusted and respected colleague
• This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business