Senior Business Analyst

You’ll influence the lives of millions:

Do you want to play your part in shaping the technology that underpins everything we do to keep London moving? From mission critical systems that govern the movement of trains, digital information systems at bus stops, tube stations or online, or Payment systems across London, technology has become the driver of all aspects of our business. The Business Analysis Team within the Technology & Data department plays a key role in delivering transformation to systems and processes across Transport for London.

Apply your expertise in a dynamic team

As part of the team, you’ll be working with stakeholders from all parts of the business, helping them define and solve business problems. You’ll be able to cut through the noise and quickly make sense of complex issues, offering insightful analysis and recommendations which influence the lives of millions. You’ll be comfortable working with our technology delivery teams to ensure customer and stakeholder needs are at the core of our decision making and you’ll help us to deliver our aim of becoming an example of public service excellence in the technology and data domain.

You’ll also be part of a successful Business Analysis team, working together, sharing knowledge and experience in a dynamic and collaborative environment.

What you’ll need

In order to be successful, you will be skilled in eliciting and documenting business processes and requirements with proven experience working throughout the technology project lifecycle in Agile and Waterfall environments. With technology development and procurement projects touching every part of TfL you’ll get to use every bit of your expertise, and in the process will have the opportunity to grow and develop further.

You’ll be passionate about problem solving and continuous improvement, applying your understanding of Business Analysis techniques and attention to detail to produce business requirements and process documentation, feasibility studies and options analysis. You’ll use your influencing skills and ability to communicate effectively, via multiple channels, to work with stakeholders across the business.

Salary and Benefits

In return for your expertise, along with being excited at the thought of being able to help make London the ultimate technologically smart city, we can offer an excellent benefits package including final salary pension scheme and a generous holiday entitlement of 30 days’ annual leave plus bank holidays and flexible working. You can make significant savings on travel thanks to a free Oyster Card travel pass; 75% discount on national rail season ticket and interest free loan; and discounted travel on the Eurostar. You can also choose to take advantage of a discounted private healthcare scheme, tax-efficient childcare payments, and a host of retail, health, leisure and travel offers.

Inclusivity statement

We are committed to equality, diversity and inclusion. We want to have a workforce that is truly representative, at all levels, of the city we serve. We welcome applications from all people to ensure we have diversity in background, thought and experience. This will enable us to become a more innovative and efficient organisation and help us meet the needs of our customers.

Our goal is to make our recruitment practices as bias-free and inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

We also use anonymising software that removes identifying information pertaining to your protected characteristics such as your name, gender, faith, ethnicity, disability status, age, sexual orientation, from CVs and cover letters to make the shortlisting process fair. When applying for this role, please make sure your application clearly outlines your relevant skills, knowledge and experience, detailing in each previous job what you were responsible for, what you delivered and what your achievements are.

Additional Information

Please note that you must apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.

Due to the pandemic, we’re conducting interviews by MS Teams however the usual interview preparation tips still apply.

We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.

Please note that we’re currently working from home full time until the office is set up to allow for safe working and to comply with social distancing procedures. Once the office is open, we will be offering flexible working hours to accommodate working in the office and from home as business requires.

Crime & Disorder Statement

It is a statutory requirement for all departments in TfL to follow Section 17 of the Crime and Disorder Act 1998.

Section 17 requires authorities to consider the likely affect on crime and disorder and community safety in all that they do, and take action to prevent crime and disorder, substance misuse, anti-social behaviour and behaviour that adversely affects the environment.

TfL has voluntarily been committed to following Section 17 since 2006, but we must all make sure that it is considered in decision making, policies and procedures in the same way that equality and health and safety are.

Health & Safety Statement

All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

All employees must understand and be committed to Transport for London’s Health and Safety Policy statement and the Company’s safety priorities and be aware of their contribution to such priorities.

All employees must also be aware of and comply with the current health and safety legislation and other Company requirements that are relevant to their job.