IT Support Technician

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This company are looking for an additional member of staff to join their friendly IT team. The role is extremely varied and the successful candidate will be challenged on a daily basis. The successful applicant will have a passion for continuous learning, will be flexible and possess the ability to multi-task as their role may span one or more areas of expertise.

To be considered for this role, you will require the following skill-set:

- Experience supporting systems in a Windows (OS) environment.

- Experience maintaining and / or configuring Windows Servers and Active Directory.

- Networking (LAN, WAN, TCP/IP, VPN) & firewall knowledge.

- Experience delivering presentations & training.

- Excellent communication skills.

- Ability to work under pressure, and to deadlines.

This role will report to the Head of IT.

DUTIES / AREAS OF RESPONSIBILITY

The position will involve the following areas of responsibility:

- Ensuring the monitoring, maintenance, periodic testing, availability and integrity of all IT infrastructure and applications.

- Troubleshooting, diagnosing and resolving support issues proactively and seeing them through to resolution.

- Providing user training (individually or in small groups) which may include creating procedural documentation, presentations and user guides.

- Testing, evaluating and recommending system enhancements for improvements.

- Understanding the business needs in order to support the delivery of appropriate IT systems within budget.

- Planning and undertaking IT projects as required.

- Performing some basic administrative duties.

- Other potential tasks (depending on skills & desires of successful candidate and needs of the company) could include: making use of basic HTML to fix formatting issues on company web pages and offering further support to the marketing & communications team.

QUALITIES, EXPERIENCE & QUALIFICATIONS

The following are essential:

- Minimum 12 months experience working in an IT support role.

- Proven experience working with server infrastructure and configuring & managing network components including but not limited to firewalls, routers and switches.

- Experience creating and delivering training procedures and setting system policies.

- Experience planning and implementing one or more IT system changes.

- Hard working and motivated team player.

- Enthusiasm for learning and ability to pick up new skills.

- Experience diagnosing and resolving complex technical errors.

- Experience configuring and using Active Directory.

- Desired minimum: GCSE grades C in English and Mathematics.

- BTEC Diploma or a Degree in a computing related field.

- Relevant vendor specific / neutral IT certifications would be beneficial.

HOURS, SALARY & START DATE

- Full time, permanent position.

- Competitive salary based on experience and qualifications.