IT Manager
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Position: IT Manager
Location: Kilkenny
Salary: EUR50,000 - EUR60,000 per year (Negotiable)
Contract Type: Fixed Term Contract (Strong Potential of going Perm)
Start Date: Up to 1 Months' Notice Period Accommodated
IT MANAGER
Our client a global organization with operations in numerous countries worldwide are looking for a IT Manager to join their team based in Kilkenny
IT Manager Responsibilities:
* IT Manager to be responsible for IT service management, providing Super User support to BU Key Users, delivery of small change and manage the BU IT Support resource
* Project Management of specific IT & System Implementation projects from inception to implementation
* Design, develop, implement and coordinate systems, policies and procedures
* Lead the management of IT Compliance Activities - including the implementation of MAPs from Group IA / Security Reviews
* Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
* Maintains quality service by establishing and enforcing organisation standards
* Proactively identify and drive business benefits achievable through exploitation of ongoing advancements in Information Technology systems and processes
* Develop relationships with Business Unit management/Key Users to drive the effectiveness of system solutions
* Define, agree and deliver IT Key Performance Indicators
* Service Management - Manage Day to Day outsourced IT services
* Management of agreed SLA's with 3rd party IT providers
* Agree SLA's for IT services where not currently in place
* Source & analyse regular reporting from all IT service providers on incidents & their resolution
* Resolution of issues arising from service incidents analysis
* Be the escalation point for issues not captured within existing SLA's
* Provide support for functional/business IT related issues, that are not outsourced, as they arise in the business
* Record all IT related issues on IT incidents/issues log
* Prioritise and resolve incidents which cannot be addressed by Key Users
* Perform root cause analysis on frequently occurring / significant incidents determining the changes required to address them and using appropriate change mechanisms where applicable
* Lead out regular meetings with key service providers to monitor/review service provision
* Manage small IT related change (systems, processes etc.)
* Initiate change requests for small change across the business specifying the change required
* Manage the delivery of the change by stakeholders
* Co-ordinate bi-weekly status update calls
* Implement the change in conjunction with business owner - Key Users responsible for testing
* Provide monthly analysis report on all incidents / issues & progress on small change
* Support the team in developing a proactive business partnering approach to issue resolution and systems and process development
IT Manager Key Requirements:
* Third level IT or Business Qualification
* Project Management Qualification would be a distinct advantage
* Proven working experience (at least 5 years) as an IT manager or relevant experience
* Excellent knowledge of technical management, information analysis and of computer hardware/software systems with a good head for business
* Proven track record of successful projects delivery essential
* Ability to craft and maintain project plans, develop proposals, analyse results and document findings
* Skilled at using systems including SAP, CORE POS or Millwheel experience would be a distinct advantage
* Ability to gather business requirements and produce functional specifications
* High level oral and written communication, interpersonal and negotiating skills
* Excellent analytical and problem solving skills
* Understanding of complex information and requirements
* Good prioritisation skills and be flexible enough to adapt plans
* Excellent communications skills - written and verbal communication, interpersonal and negotiating skills.
* Confidence in decision-making
* A good team-playing mentality
* Good leadership skills
* An ability to work to tight deadlines and within constraints