Problem Manager

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Problem Manager - ITIL - Manchester - £35,000 -£40,000 (Salary dependant on skills and experience)

My leading Government department are currently recruiting a Problem Manager to join their team in Manchester. You will be instrumental in assisting in the definition of the organisations Problem Management methodology, policies, processes, operational templates and working practices aligned with ITIL. You will actively undertake proactive holistic problem analysis to identify trends and patterns of failure resulting in priority focus activity, providing priorities, guidance and support to the Strategic Service Desk and Service Provider Problem Management teams during the undertaking of problem investigations. You will drive continual service improvements through the measurement and challenge of services and processes, tools and capability as part of Continuous Service Improvement (CSI) plan, along with promoting CSI to all stakeholders engaged in the consumption and provision of the end-to-end service. Be confident in developing strong working relationships with the Problem Management teams along with the wider organisation and external stakeholders to be able act as an escalation point for service related matters, negotiating and managing conflict along with promoting Problem Management understanding across the organisation.

Essentially you will have a background working in problem and incident management within an IT environment with a background in working with 3rd party IT suppliers. Have demonstrable experience developing strong working relationships with other Problem Management teams and having a background ensuring the continuous review of services and service affecting incidents to formulate improvements. You will have achieved your ITIL Foundation or be working towards achieving it.

This is an exciting opportunity for someone looking for a new challenge with development and career opportunities. Along with receiving a competitive salary, you will be entitled to a great benefits package including generous annual leave, flexible working arrangements - to ensure you achieve a good work/life balance - and an unrivalled pension arrangement of up to 22% employer contribution.

You will need to be eligible to undertake security clearance to SC Level.

To be considered for the position apply with your latest CV, or alternatively contact Emily Higgs-Bayliss at Experis.