Windows Support Analyst / Windows Support Engineer


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

25th May 2017

Location

Bristol

Salary/Rate

£25000 - £32000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Windows Support Analyst

Location: Bristol

Salary: Attractive

Job Type: Full Time, Permanent

About the role

Our Client's Microsoft based systems are key to both internal and client facing systems. Due to increasing demands, they are looking for a Windows Support Analyst to deal with a wide and varied selection of requests supporting the wider business.

An average day will be diverse and offer an opportunity to learn a multitude of technologies based on the Microsoft Windows platform. You will be investigating and resolving a variety of requests working with various teams. This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

Key Duties and Responsibilities:

* Monitor and manage the escalations queue to ensure service requests and incidents across the Microsoft estate are dealt with in a timely manner

* Work with other teams in the department to identify trends and root causes of faults

* Operating system patching and maintenance

Requirements

Essential Skills and Attributes:

* Educated to AS / A Level (or equivalent)

* Windows Server 2008, 2008R2, 2012, 2012R2, 2016

* Powershell

* Lync administration

* Exchange Administration

* 1 years' experience of a support role supporting Windows based systems

* Experience of working in a customer facing role

* Understanding of SLAs/OLAs

* Experience of working in a mission critical datacentre

* Good numerical skills

* Organised

* Good attention to detail

* Ability to effectively manage own workload

* Ability to work well in a team

* Ability to work and perform in a high pressurised environment

* Confident

* Hardworking

* Reliable and trustworthy

* Risk Aware

Desirable Skills and Attributes:

* Degree educated

* MCSA or above in Microsoft Server Technologies

* ITIL Foundation

* SCCM 2012

* Active Directory

* Security products (antivirus, antispam, etc)

* MDM Products (Good, airwatch, etc)

* VMWare vSphere

* 3 years' experience of a support role supporting Windows based systems

* Experience of working in a no downtime environment

* Work in a financial services environment

* Strong verbal communication skills

* Strong written documentation of solutions

* Ability to analyse and problem solve

* Patient, diligent and diplomatic

* Proactive, resourceful and able to use initiative

* Willingness to learn, develop, and keep abreast of technological developments

Hargreaves Lansdown is an inclusive working environment and values diversity in its workforce. As part of your application we would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the experience or relevant job titles of; Windows Support Analyst, Windows Support Engineer, Windows Support Technician, Microsoft Windows Platform Analyst, Windows Server Analyst, Linc Administration, Exchange Administrator, Windows IT Support Analyst, VMWare, vSphere, SCCM 2012, Windows IT Engineer, Windows IT Support Technician may also be considered for this role.

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