3rd Line Windows Support - DV CLEARED

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The engineer as part of a larger third line support team will provide specialist support for all approved servers, workstations, laptops, handheld devices and peripherals. They will also specialise in the support of all server and desktop based operating systems and applications provided by the solution. As part of a central offsite support team, the engineer will perform remote diagnostics using enterprise remote control utilities. The engineer will support all parts of the infrastructure with particular focus on Problem Management of Applications including Core Platforms (Server 2003/2008), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy.

The engineer will diagnose the cause of problems of incidents escalated to them from other second line teams and investigate where possible suitable solutions so that these issues and resolutions can be transferred to the Atlas Architecture and Engineering Team. If required the engineer will work alongside the Atlas Problem and Incident Management Teams in order to find long term solutions to some of the organisations most significant issues.

The engineer will be responsible for monitoring and making recommendations regarding the performance of servers and UADs within the environment. The engineer will have a good understanding of IT Security. The engineer will provide an active role in maintaining and improving the security of the system to high government standards. The engineer will be required to perform detailed Problem

Skills - Mandatory:

- Veritas Storage Foundation

- Veritas Volume Replicator

- Windows Server 2003

- Windows Server 2008

- Windows XP Desktop

- Windows 7 Desktop

- Active Directory

- DNS

- DHCP

- DFS

- Group Policy Objects

- Server Failure Debugging

- Anti Virus (VirusScan & EPO)

Skills - Useful:

- Veritas Clustering

- Veritas Netbackup

- Scripting (Powershell)

- HP Radia

- Microsoft Exchange Server 2003

- Netcool

- HP Protect Tools

- Sanctuary Application and Device Control

- EMC Storage Solutions and SAN Technologies

- Advanced IP Networking

- Meridio Electronic Document Record Management

- Searching Technologies (MS Index, MS Search, Verity Search)

- Databases including MS Access, MS SQL and Oracle

- Microsoft Office Applications

- Desktop, Laptop and Peripheral Hardware

- Printing Technologies

- Terminal Emulation

- Thin Client Technologies (Citrix)

- Unicenter Remote Control Application

- Microsoft Live Communications Server

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.