Business Analyst (Customer Service Improvement)

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Role: Business Analyst - Customer Service Improvement

Salary: £40,000 - £45,000

Location: Birmingham

I am currently recruiting for a Business Analyst - Customer Service Improvement to work for a market leading company in Birmingham.

Job Scope:

* To define functional and non-functional requirements for continuous service improvement projects

* To identify impacts to the business and strategies for dealing with these, e.g. training needs

* Working closely with the IT team to deliver technical solutions to business requirements

* Providing business analysis throughout the whole life cycle - requirements gathering, requirements analysis, traceability matrix, development support and testing support and measuring business improvements

* Documenting new or amended business processes and assisting the business through the implementation phase

* Building and maintaining key relationships throughout the business whilst working closely with project managers and other colleagues to deliver effective solutions

* Acting as liaison between the business and technical staff

* Being flexible with regard to some travel and overnight stays

* Handling confidential information in line with the firm's data security protocols

Experience / Skill Set:

* Expert in eliciting requirements, workshop facilitation, validation and prioritisation of requirements

* Experience of working with stakeholders / representatives at all levels and demonstrable ability to present and discuss at a senior level within the firm

* Experience of working on technical infrastructure projects

* Excellent understanding of technology and its impact on the business

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Computer People are an equal opportunities employer.