3rd / 4th Line Support Engineer - Microsoft Enterprise Server

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3rd / 4th Line Support Engineer - Microsoft Enterprise Server, Active Directory, SQL, TCP/IP

Staines, London

Up to £45,000 Plus Bonus (£3,000), 25 Days' Holiday, Life Assurance, 5 Days' Annual Study Leave, Income Protection Scheme, Contributory Pension, Private Medical

Do you have a great track record of complex 3rd line troubleshooting and problem management? If so, our client wants to hear from you.

As an HP Signature Partner and Microsoft Gold Certified Partner, our client is a leading specialist in the provision of managed services solutions for operating internet and enterprise application. They currently manage business and brand critical applications for some of Europe's leading companies including bmi and Christian Aid. Due to their continued success and growth, they are currently looking to recruit a 3rd / 4th Line Support Engineer to join their team.

This is a great opportunity to join an award-winning company and work with an incredibly diverse, talented and committed team of people.

As a 3rd / 4th Line Support Engineer, you will be responsible for delivering a highly customer focused IT support service within a mission critical environment.

You will take ownership and provide support to major client infrastructures and maintain high availability through proactive measures. In addition to taking the lead on resolving complex server issues escalated by other internal departments, you will troubleshoot problems on client infrastructure.

Your duties will include:

- Implementing operational procedures, tools and best practice

- Documenting all troubleshooting

- Assisting in the analysis and resolution of problems

To be considered for this position, you must have:

- A proven track record of complex 3rd line troubleshooting

- IT support experience gained within a high availability, mission critical environment

- High level Microsoft Enterprise Server 2003 and 2008 and Active Directory troubleshooting skills

- Good SQL 2005 and 2008 systems administration and troubleshooting experience

- A good working knowledge of TCP/IP

The ideal 3rd / 4th Line Support Engineer will have experience in the following: IIS, Microsoft Clustering, VMware ESX, Exchange 2003, 2007, Cisco, SAN/NAS or ITIL.

To apply for the role of 3rd / 4th Line Support Engineer (Microsoft Enterprise Server, Active Directory, SQL, TCP/IP), please apply via the button shown. If your skills and experience meet with this requirement, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. By submitting your application to us, you give express consent to us using your details for this purpose.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Furthermore, all qualifications listed are indicative and we confirm that we are willing to accept applications from persons holding equivalent qualifications.

Additional Keywords: 3rd, 4th Line Support Engineer, Microsoft Enterprise Server, Active Directory, SQL, TCP/IP, 3rd Line Support, 4th Line Support, Systems Administrator, Technical Services Manager, IT Support Engineer, Infrastructure Support, Microsoft Enterprise Server Support, IT.