Technology Support Analyst - Permanent - London - circa £35k

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Technology Support Analyst - Permanent - London - circa £35k

My Client a leading Music/Media Client with offices in London is looking to recruit a Support Analyst on a permanent basis. This role will be paying circa £35k per annum

Key responsibilities

Acts as a technical lead on projects/work streams, as required.

Responsible for design, configuration, implementation and support activities across multi-site, heterogeneous environments.

Technical "customer champion", providing a point of contact within the team for related technical enquiries and providing advice and assistance to all areas of the business.

Responsible for the implementation and support of the IT infrastructure.

Responds to assigned Incidents/Requests in a timely manner.

Maintains an awareness of technology developments within their area of technical expertise.

Acts as a technical escalation point to other team members.

Works within best practice frameworks, such as ITIL, ensuring that appropriate processes are developed and adhered to, where necessary.

Ensures that IT and Security standards are adhered to and maintained.

Provides 3rd-level support for IT business operations

Experience and qualifications

Technical support and deployment experience within a large IT department, with strong hands-on knowledge of:

o Microsoft Back Office products SQL Server 2008 and 2005

o Web/Intranet hosting with Windows technologies specifically Sharepoint 2003/2007

o Windows 2003/2008 + Active Directory (to design level with Group Policy)

o Windows XP/Vista/Windows 7

o VMware VSphere, VMFS and Workstation

o Microsoft Office products

o Storage management technologies such as EMC and HP SANs and Symantec Netbackup products;

o Knowledge of developing/supporting with VB.NET and ASP.NET

o Knowledge of Licence management processes

o Some knowledge of Oracle, Web-Logic, Coda and Cognos and MS SCOM 2007 would also be useful.

Has experience of IS standards and codes of conduct

Knowledge of Change Management and Service Delivery Industry best practice (egITIL)

Knowledge of Information Security Industry best practice (eg ISO27000)

Experience of the application of technology to business related initiatives and problems.

Person profile

Ability to manage complex technical problems across a variety of environments and products

A self-starter, proactive and enthusiastic and with a high level of self-motivation.

Strong analytic and problem solving skills (a clear and logical thinker).

Creative and responsive to new challenges

Awareness of the impact of individual projects on the overall balance.

Creation and maintenance of quality software documentation.

Good communication skills, both written and verbal including presentation skills.

Ability to work as an individual and within a team, and to work with and influence others.

A strong commitment to providing a quality customer service culture.

If this position is of interest please call a member of the resource team or email your CV.

Please note your CV will not be submitted for this or any other role without your prior approval.

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