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Cisco 2nd Line Voice Engineer
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| Location: | London greater london | london |
|---|---|
| Tags: | cisco | communications manager | ccna | pstn | ospf | voip | microsoft | risk | network | h.323 | ccvp | cisco support | finance | 2nd line support | mgcp | cisco greater london | cisco london |
| Type: | Permanent |
Cisco 2nd Line Voice Engineer - London 30-40K + Benefits
My client a leading Cisco Partner has a fantastic opportunity for an experienced Voice Engineer to join their existing Cisco Support team as a 2nd line Engineer.
You will have experience in most of the following: Cisco IPT, Cisco Unified Communications Manager CUCM/ Call Manager V3.3 to V6.1, Express/ Business, Unified Messaging, VOIP such as MGCP / H.323 / SIP / Skinny / , QoS, PSTN, Unity and IP Phones. On a day-to-day basis you will also be providing 2nd line support to users. This involves answering phone calls, responding to emails from clients and where necessary, visiting clients to provide on-site troubleshooting. Experience of working within a Trading Floor environment would be a distinct advantage.
In addition to your extensive Cisco Unified Communications skills, a sound knowledge of Routing and Switching methodologies is essential. IP networking skills should include sub-netting, routing and routing protocols (e.g., OSPF, etc.). Ideally you should be accredited to CCNA or CCNA Voice and have proven experience of working for a Cisco Partner, supporting voice solutions for external customers and demonstrate a good level of commercial awareness.
The ideal candidate MUST have:
§ Solid, proven technical experience of between 2 and 4 years within a commercial setting.
§ The ability to use and apply their judgment, implement solutions and resolve conflicts within a multi-tasked environment.
§ Excellent written and verbal communication skills
§ Customer management skills and the ability to effectively manage expectations in challenging situations.
§ Commercial skills, understanding technical risk and ability to take overall technical ownership of a solution.
§ Experience working with the finance sector (This is beneficial but not a necessity)
Technical Skills
§ Extensive knowledge of Cisco products including Unified Communications (Both Communications Manager and Communications Manager Express)
§ Knowledge of Microsoft Solutions
§ Knowledge of Network Infrastructure and Related Technology
§ Strong knowledge of PC and Server Based Hardware
You must also be:
§ Desire to learn new technologies & plan for CCVP
§ A team player with solid interpersonal skills
§ Able to provide the highest level of customer satisfaction.
§ Someone with a can do attitude and natural problem solving ability.
You will be working within a company who adopts leading edge technology, rewards long term staff and believes in an enjoyable working environment.
To be considered for this excellent opportunity please apply ASAP and I shall call you to discuss the position further.
Glotel PLC is acting as an Employment Agency in relation to this vacancy.
Glotel is a division of Spring Group plc and an Equal Opportunities employer; we welcome applicants from all backgrounds.
Winner of 'Best IT Recruitment Firm' at the Recruiter Awards for Excellence 2008
My client a leading Cisco Partner has a fantastic opportunity for an experienced Voice Engineer to join their existing Cisco Support team as a 2nd line Engineer.
You will have experience in most of the following: Cisco IPT, Cisco Unified Communications Manager CUCM/ Call Manager V3.3 to V6.1, Express/ Business, Unified Messaging, VOIP such as MGCP / H.323 / SIP / Skinny / , QoS, PSTN, Unity and IP Phones. On a day-to-day basis you will also be providing 2nd line support to users. This involves answering phone calls, responding to emails from clients and where necessary, visiting clients to provide on-site troubleshooting. Experience of working within a Trading Floor environment would be a distinct advantage.
In addition to your extensive Cisco Unified Communications skills, a sound knowledge of Routing and Switching methodologies is essential. IP networking skills should include sub-netting, routing and routing protocols (e.g., OSPF, etc.). Ideally you should be accredited to CCNA or CCNA Voice and have proven experience of working for a Cisco Partner, supporting voice solutions for external customers and demonstrate a good level of commercial awareness.
The ideal candidate MUST have:
§ Solid, proven technical experience of between 2 and 4 years within a commercial setting.
§ The ability to use and apply their judgment, implement solutions and resolve conflicts within a multi-tasked environment.
§ Excellent written and verbal communication skills
§ Customer management skills and the ability to effectively manage expectations in challenging situations.
§ Commercial skills, understanding technical risk and ability to take overall technical ownership of a solution.
§ Experience working with the finance sector (This is beneficial but not a necessity)
Technical Skills
§ Extensive knowledge of Cisco products including Unified Communications (Both Communications Manager and Communications Manager Express)
§ Knowledge of Microsoft Solutions
§ Knowledge of Network Infrastructure and Related Technology
§ Strong knowledge of PC and Server Based Hardware
You must also be:
§ Desire to learn new technologies & plan for CCVP
§ A team player with solid interpersonal skills
§ Able to provide the highest level of customer satisfaction.
§ Someone with a can do attitude and natural problem solving ability.
You will be working within a company who adopts leading edge technology, rewards long term staff and believes in an enjoyable working environment.
To be considered for this excellent opportunity please apply ASAP and I shall call you to discuss the position further.
Glotel PLC is acting as an Employment Agency in relation to this vacancy.
Glotel is a division of Spring Group plc and an Equal Opportunities employer; we welcome applicants from all backgrounds.
Winner of 'Best IT Recruitment Firm' at the Recruiter Awards for Excellence 2008
http://www.technojobs.co.uk/job.phtml/415055
