Welcome guest. To get the most out of our site, please sign up as a candidate or apply for a recruiter account. Registration is fast and simple and gives you access to the facilities available to make recruitment easier.
Customer Support Analyst-ecommerce,CMS,WEB
This job has now expired please use the tags below to search for current vacancies or use the search on the home page to find live IT Jobs now.
| Location: | London greater london | london |
|---|---|
| Tags: | support analyst | cms | customer support analyst | analyst | soap | xml | sla | internet | desktop support | 1st line support | retail | seo | support-analyst greater london | support-analyst london |
| Type: | Permanent |
Customer Support Analyst-1st line support, Ecommerce, Helpdesk, CMS, Web, Internet, SOAP, XML, troubleshoot, ticketing, London-£25-£30k-ECommerce
Tremendous opportunity to join a market leading eCommerce business seeking a technically minded Customer Support Analyst. Working on a busy helpdesk to strict SLA's, you will resolve 1st line issues with their customers web sites. This is a fast paced environment so it is essential that you have previous web, Ecommerce & CMS support exp and knowledge of associated web tools & technologies. This role does not involve any hardware or desktop support-it is purely web based.
This role will suit someone with previous experience in a similar environment in a customer service focused role. You will provide both telephone & email support to their external clients who are some of the leading retail brands in the UK. So it is essential you have experience of dealing with external customers to the business you have worked with. You will possess exceptional customer service & communication skills, strong problem-solving skills, strong listening skills & the ability to thoroughly investigate issues before escalating, if required. You will have a strong technical mindset and experience of working in a similar role.
This is a very varied and important role within the business. Typical duties will include;
*Diagnose, troubleshoot and resolve issues-escalating if beyond 2nd line
*Strong problem solving & analytical skills-working to strict SLA's providing excellent customer service at all times
*Strong documentation and the ability to follow procedures / work to best practise
*Good understanding of eCommerce terminology and best practice (including payment processing, conversion rates, usability, SEO, branding)
*Ability to interpret web logs, SOAP, XML, CSV and other protocols to troubleshoot issues-you will understand how to search data for messages and clues as to what the problem is
*Perform specific recurring tasks for customers-creation of user accounts and general site administration
*Escalate issues effectively
*Contribute towards continuous improvement with regards to efficiency and the service provided to the customers
Essential skills are;
*Relevant Customer Support / Helpdesk exp in a similar role or industry
*Knowledge of issue tracking/ ticketing software
*Experience with supporting customers Internet/ Web technology issues
*Knowledge of eCommerce systems & infrastructure
*Able to work to strict deadlines
You will put your customer's needs first and be committed to providing excellent service at all times. You will also be hardworking, eager to learn and possess the ability to master new skills with ease. This company have excellent staff retention and offer long term progression opportunities. If you have the skills & exp required coupled with the desire to join a business offering exceptional career opportunities; then this role could be perfect for you so, please call.
Excellent opportunity for someone looking to start their career in IT starting salary £25,000-£30,000k + benefits + career progression.
DO NOT MISS OUT send me your CV or call my direct line 0207 300 9048 to discuss this opportunity & your career aspirations.
Computer People are an equal opportunities employer. We are a recruitment consultancy representing this client.
Tremendous opportunity to join a market leading eCommerce business seeking a technically minded Customer Support Analyst. Working on a busy helpdesk to strict SLA's, you will resolve 1st line issues with their customers web sites. This is a fast paced environment so it is essential that you have previous web, Ecommerce & CMS support exp and knowledge of associated web tools & technologies. This role does not involve any hardware or desktop support-it is purely web based.
This role will suit someone with previous experience in a similar environment in a customer service focused role. You will provide both telephone & email support to their external clients who are some of the leading retail brands in the UK. So it is essential you have experience of dealing with external customers to the business you have worked with. You will possess exceptional customer service & communication skills, strong problem-solving skills, strong listening skills & the ability to thoroughly investigate issues before escalating, if required. You will have a strong technical mindset and experience of working in a similar role.
This is a very varied and important role within the business. Typical duties will include;
*Diagnose, troubleshoot and resolve issues-escalating if beyond 2nd line
*Strong problem solving & analytical skills-working to strict SLA's providing excellent customer service at all times
*Strong documentation and the ability to follow procedures / work to best practise
*Good understanding of eCommerce terminology and best practice (including payment processing, conversion rates, usability, SEO, branding)
*Ability to interpret web logs, SOAP, XML, CSV and other protocols to troubleshoot issues-you will understand how to search data for messages and clues as to what the problem is
*Perform specific recurring tasks for customers-creation of user accounts and general site administration
*Escalate issues effectively
*Contribute towards continuous improvement with regards to efficiency and the service provided to the customers
Essential skills are;
*Relevant Customer Support / Helpdesk exp in a similar role or industry
*Knowledge of issue tracking/ ticketing software
*Experience with supporting customers Internet/ Web technology issues
*Knowledge of eCommerce systems & infrastructure
*Able to work to strict deadlines
You will put your customer's needs first and be committed to providing excellent service at all times. You will also be hardworking, eager to learn and possess the ability to master new skills with ease. This company have excellent staff retention and offer long term progression opportunities. If you have the skills & exp required coupled with the desire to join a business offering exceptional career opportunities; then this role could be perfect for you so, please call.
Excellent opportunity for someone looking to start their career in IT starting salary £25,000-£30,000k + benefits + career progression.
DO NOT MISS OUT send me your CV or call my direct line 0207 300 9048 to discuss this opportunity & your career aspirations.
Computer People are an equal opportunities employer. We are a recruitment consultancy representing this client.
http://www.technojobs.co.uk/job.phtml/373044
