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Application Support Analyst / Customer Support Analyst
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| Location: | West End |
|---|---|
| Tags: | analyst | support analyst | customer support analyst | sql | unix | support engineer | 1st line support | helpdesk support | banking | customer support engineer | it support analyst | |
| Type: | Contract |
Application Support Analyst / Customer Support Analyst - Unix, SQL (6 Month Maternity Cover Contract)
London W1
£25,000 pro rata
Our client delivers banking and payments technologies to more than 14,000 financial institutions and businesses in more than 90 countries worldwide. Operating at the forefront of their industry, they work with 40 of the top 50 global banks, including nine of the top 10. An opportunity has now arisen for an Application Support Analyst / Customer Support Analyst to join their team on a contract basis.
This is the ideal role for a customer service or application support professional, to further develop their career in a rewarding contract role.
As an Application Support Analyst / Customer Support Analyst you will be responsible for providing support to clients on the company's software. Excellent communication skills and the ability to build rapport with a range of people are key to this position.
This will involve:
- answering calls to the helpdesk in a professional manner
- ensuring customers provide all required information in order to resolve incidents
- providing 1st line support and investigation for all reported incidents
- investigating and escalating more complex incidents to the product support team
To be considered for this position, you must have a professional approach, excellent communication skills and the following:
- customer service experience (ideally application support experience)
- a basic understanding of SQL and Unix
- good problem solving skills
Additionally, as an Application Support Analyst / Customer Support Analyst you'll need to demonstrate the ability to work in a team, and a commitment to delivering a first class service.
Whilst not essential, experience in the financial services industry would be beneficial to your application.
To apply for the role of Application Support Analyst / Customer Support Analyst (Unix, SQL), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/ or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Application Support Analyst, Customer Support Analyst, Customer Support Engineer, IT Support Analyst, 1st Line Support, Helpdesk Support Engineer, Customer Service Executive, Customer Support, Service Desk Support, Software Support, Unix, SQL, Unix/ SQL Application Support, IT, Contract.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
London W1
£25,000 pro rata
Our client delivers banking and payments technologies to more than 14,000 financial institutions and businesses in more than 90 countries worldwide. Operating at the forefront of their industry, they work with 40 of the top 50 global banks, including nine of the top 10. An opportunity has now arisen for an Application Support Analyst / Customer Support Analyst to join their team on a contract basis.
This is the ideal role for a customer service or application support professional, to further develop their career in a rewarding contract role.
As an Application Support Analyst / Customer Support Analyst you will be responsible for providing support to clients on the company's software. Excellent communication skills and the ability to build rapport with a range of people are key to this position.
This will involve:
- answering calls to the helpdesk in a professional manner
- ensuring customers provide all required information in order to resolve incidents
- providing 1st line support and investigation for all reported incidents
- investigating and escalating more complex incidents to the product support team
To be considered for this position, you must have a professional approach, excellent communication skills and the following:
- customer service experience (ideally application support experience)
- a basic understanding of SQL and Unix
- good problem solving skills
Additionally, as an Application Support Analyst / Customer Support Analyst you'll need to demonstrate the ability to work in a team, and a commitment to delivering a first class service.
Whilst not essential, experience in the financial services industry would be beneficial to your application.
To apply for the role of Application Support Analyst / Customer Support Analyst (Unix, SQL), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/ or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Application Support Analyst, Customer Support Analyst, Customer Support Engineer, IT Support Analyst, 1st Line Support, Helpdesk Support Engineer, Customer Service Executive, Customer Support, Service Desk Support, Software Support, Unix, SQL, Unix/ SQL Application Support, IT, Contract.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
http://www.technojobs.co.uk/job.phtml/369259
