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SAP SUPPORT-SALES ADMINISTRATION/ SD&FINANCE/ FICO-2ND LINE
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| Location: | Milton Keynes milton keynes | milton keynes |
|---|---|
| Tags: | sap | sap support | finance | retail | analyst | crm | support analyst | support consultant | support manager | sap support analyst | itil | 2nd line support | sap crm | consultant | sap milton keynes | sap milton keynes |
| Type: | Permanent |
This is a key role in the Retail Systems Programme team, reporting to the SAP Support Manager based in the UK. SAP CRM WITH SD - 2nd line support consultant-any implementation experience a huge plus
The core purpose of this role is to work as part of the SAP Support team to provide day to day Level 2 SAP Application Support
Retail SAP Showroom solution, understanding SAP Solution from a Technical angle and also Business Process angle for Vehicle Sales and After sales
Business As Usual Support (Incident Management):
Testing and preparation:
The key skills required are the ability to work with the SAP Programme teams and the UK & Regional Service Desks, to support activities in Showroom for the SAP Programme.
Have direct experience of support in ECC 5/ 6 with specific support on SD/ MM and CRM 2005 or greater
At least 2-3 years SAP Support Analyst or SAP System Analyst experience including preferably 1 full project lifecycle to go live.
A proven track record in Configuring solutions within SAP
Demonstrable and articulated Service Improvement planning and execution
Use of SAP Solution Manager
Ideally, an understanding of retail automotive business processes, with a particular focus on both Aftersales and Vehicle Sales. Requirement is to be familiar with Processes in this area.
Experience of supporting retail or multi-site dealer management system implementations
Training experience or proof of training delivered as part of the role
Excellent time management skills to be able to support a number of support requirements at any time.
Proven technical skills in SAP in a support environment
Proven use of call logging system from a support perspective
Experience of working within a support methodology, ie ITIL
Lawrence Harvey is acting as an employment agency in regards to this position
The core purpose of this role is to work as part of the SAP Support team to provide day to day Level 2 SAP Application Support
Retail SAP Showroom solution, understanding SAP Solution from a Technical angle and also Business Process angle for Vehicle Sales and After sales
Business As Usual Support (Incident Management):
Testing and preparation:
The key skills required are the ability to work with the SAP Programme teams and the UK & Regional Service Desks, to support activities in Showroom for the SAP Programme.
Have direct experience of support in ECC 5/ 6 with specific support on SD/ MM and CRM 2005 or greater
At least 2-3 years SAP Support Analyst or SAP System Analyst experience including preferably 1 full project lifecycle to go live.
A proven track record in Configuring solutions within SAP
Demonstrable and articulated Service Improvement planning and execution
Use of SAP Solution Manager
Ideally, an understanding of retail automotive business processes, with a particular focus on both Aftersales and Vehicle Sales. Requirement is to be familiar with Processes in this area.
Experience of supporting retail or multi-site dealer management system implementations
Training experience or proof of training delivered as part of the role
Excellent time management skills to be able to support a number of support requirements at any time.
Proven technical skills in SAP in a support environment
Proven use of call logging system from a support perspective
Experience of working within a support methodology, ie ITIL
Lawrence Harvey is acting as an employment agency in regards to this position
http://www.technojobs.co.uk/job.phtml/258731
