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Lead Programmer-Cobol-Yorkshire
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| Location: | North Yorkshire north yorkshire | yorkshire and the humber |
|---|---|
| Tags: | programmer | cobol | analyst | itil | validation | team leader | consultant | technical consultant | wins | technical team leader | microsoft | delivery manager | engineering | mainframe | mvs | programmer north yorkshire | programmer yorkshire and the humber |
| Type: | Permanent |
The worlds largest processor of card transactions currently have an opportunity for a Lead Programmer Analyst / Consultant to be based in York. An excellent opportunity to join an expanding organisation who can offer excellent career prospects.
Working as an internal technical consultant within the Production Support Technical Team, be responsible for performing detailed triaging of incidents raised into the team on all supported platforms.
Responsible for providing help, guidance and mentoring to members of the technical team as well as using their specialist expertise to provide internal training. Ensure their system knowledge is maintained, and be responsible for transferring this expert knowledge to team members.
Responsible for the monitoring and continuous improvement of quality within the technical team, including the review of technical resolutions ensuring that resolutions are sufficiently translated into an appropriate and understandable business language. In addition, be responsible for feeding back to individuals or teams as appropriate, ensuring feedback is acted upon and for developing the appropriate standards to be used by the technical team.
Key Responsibilities:
*Responsible for triaging incidents that are submitted into the European Technical Group. Use expert knowledge and experience to quickly identify high impact tickets and notify the Technical Team Leader, Business Issue and Problem Management Team Leader and relevant Service Delivery Manager. Assists team members by providing focus to identify “quick wins” in issue ticket turnaround.
*Responsible for primary support to programmers on critical Issues in their relevant areas – to include conference call support, research support and enlisting the support of other members in the business to resolve issues. Critical issue support can require 24/ 7 involvement.
*Provide mentoring and coaching to new and existing team members, and to provide expert internal consultancy to assist in the resolution of issues in their relevant areas. Provide direction and seek new avenues to address and resolve complex incidents.
*Create, define and manage technical resolution documents to be used for resolution validation and quality checking for all new and progressing analysts
*Responsible for quality checking incidents from start to finish; from identifying issues that were loaded incorrectly through to validation of issue resolutions. Responsible for feeding back to team members and line management where this is not the case and ensure that changes are implemented to prevent re-occurrence.
*Plan, resource, facilitate and develop (if necessary) work requests that may be assigned to the technical group.
•Educated to degree level or equivalent, or relevant experience
•Previous Account Processing experience
•MVS COBOL Mainframe experience
*Previous production support experience
•Experience of working with teams in different physical locations and across multiple time zones*
•ITIL Foundation certificate V3 or equivalent
Skills
•Ability to prioritise workloads and manage conflicting requests on time in a continually fast moving environment
•Ability to communicate information clearly to individuals from executive to analyst level
•Demonstrates excellent oral & written communication skills
•Ability to analyse complex data from multiple sources to identify trends and anomalies
•Ability to operate with limited support & supervision
•Proven time management skills
Knowledge
•Proven experience in the use and navigation of products in the Microsoft Office application suite e.g. MS Word & Excel
•Working knowledge of ITIL principles & methodology, particularly within the Service Management
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies.
Working as an internal technical consultant within the Production Support Technical Team, be responsible for performing detailed triaging of incidents raised into the team on all supported platforms.
Responsible for providing help, guidance and mentoring to members of the technical team as well as using their specialist expertise to provide internal training. Ensure their system knowledge is maintained, and be responsible for transferring this expert knowledge to team members.
Responsible for the monitoring and continuous improvement of quality within the technical team, including the review of technical resolutions ensuring that resolutions are sufficiently translated into an appropriate and understandable business language. In addition, be responsible for feeding back to individuals or teams as appropriate, ensuring feedback is acted upon and for developing the appropriate standards to be used by the technical team.
Key Responsibilities:
*Responsible for triaging incidents that are submitted into the European Technical Group. Use expert knowledge and experience to quickly identify high impact tickets and notify the Technical Team Leader, Business Issue and Problem Management Team Leader and relevant Service Delivery Manager. Assists team members by providing focus to identify “quick wins” in issue ticket turnaround.
*Responsible for primary support to programmers on critical Issues in their relevant areas – to include conference call support, research support and enlisting the support of other members in the business to resolve issues. Critical issue support can require 24/ 7 involvement.
*Provide mentoring and coaching to new and existing team members, and to provide expert internal consultancy to assist in the resolution of issues in their relevant areas. Provide direction and seek new avenues to address and resolve complex incidents.
*Create, define and manage technical resolution documents to be used for resolution validation and quality checking for all new and progressing analysts
*Responsible for quality checking incidents from start to finish; from identifying issues that were loaded incorrectly through to validation of issue resolutions. Responsible for feeding back to team members and line management where this is not the case and ensure that changes are implemented to prevent re-occurrence.
*Plan, resource, facilitate and develop (if necessary) work requests that may be assigned to the technical group.
•Educated to degree level or equivalent, or relevant experience
•Previous Account Processing experience
•MVS COBOL Mainframe experience
*Previous production support experience
•Experience of working with teams in different physical locations and across multiple time zones*
•ITIL Foundation certificate V3 or equivalent
Skills
•Ability to prioritise workloads and manage conflicting requests on time in a continually fast moving environment
•Ability to communicate information clearly to individuals from executive to analyst level
•Demonstrates excellent oral & written communication skills
•Ability to analyse complex data from multiple sources to identify trends and anomalies
•Ability to operate with limited support & supervision
•Proven time management skills
Knowledge
•Proven experience in the use and navigation of products in the Microsoft Office application suite e.g. MS Word & Excel
•Working knowledge of ITIL principles & methodology, particularly within the Service Management
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies.
http://www.technojobs.co.uk/job.phtml/246912
