Citrix & Security Engineer

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ROLE AND RESPONSIBILITIES

Aquila Heywood is a well-established successful pension administration software provider. We’re looking for a new Citrix & Security Engineer to join our Technology division. This role is critical in providing secure, performant virtualised desktop environments for both our Development teams and our customers.

The Transformation of our business is about investing in our people, adopting Scrum, XP, Kanban and DevOps capabilities such as automated provisioning, configuration and deployments on a virtualised landscape with Citrix VDIs. This role is critical in realising our ambitions of both our Hosted Customers and Product Development environments to enable our Agile ambitions.

This is a Technical role where you will be expected to have excellent technical knowledge and experience in the areas of designing, implementing and supporting desktop virtualisation solutions. You will be able to demonstrate considerable experience in architecting and implementing corporate infrastructure solutions that provide excellent user experience on Citrix technology.

You take people on the journey with you - lead by example with an engaging style and energy that people trust and believe in. You are able to instil confidence through your extensive technical knowledge and experience.

You’re a Technical Leader - you understand all the facets of Citrix, Security, VPNs, and Remote Access and are familiar with security, resilience, ISO(s) 27001, virtualisation, analytics and monitoring, and business continuity.

Governance without Shackles - you understand ISO and regulatory needs across networks, data and security and find and create processes, tools and models that meet these needs without impairing service and minimising bureaucracy

You are commercially savvy - you understand the needs of the business and when sourcing or designing solutions you can perceive the difference between ‘sub-standard’, fit-for-purpose, and Rolls-Royce solutions, articulate the pro’s and con’s and provide recommendations clearly.

You’re a bit of a geek - at home you’ve got some kit that you experiment on, you’re generally playing with the latest stuff, finding out where it fits in the world and how it might make life at work easier.

RESPONSIBILITY

To lead the design, administration and support of the Citrix infrastructure for both internal and external user landscapes. You will ensure a good user experience of the Citrix platform and be the subject matter expert on Citrix technologies, on how they can be and are employed at Aquila Heywood.

Design, implement and monitor security across the corporate network including firewalling, anti-virus, cyber attack prevention and ensure up to date tools and applications are in place.

You’ll be responsible for developing the Citrix roadmap in line with Aquila Heywood’s business and technical requirements and will mentor junior support engineers on Citrix technologies, processes and procedures. Provide operational support and development of client platforms and related management infrastructures, including corporate desktops, laptops, thin clients and VMWare virtual machines

Plan and deliver robust, flexible technical solutions in accordance with business requirements and solution designs, and supporting those solutions in line with agreed SLAs. Ensure support processes are defined and continuously reviewed, appropriate documentation created and training requirements identified

Liaise with application owners, support teams and end users to meet business needs and ensure compliance of design, implementation and operations with relevant standards e.g. ITIL, ISO, SOC2.

WORK EXPERIENCE & SKILLS

Expertise and demonstrable experience in the following technical areas:

Citrix XenApp - Metaframe XPe; Citrix XenDesktop; Citrix StoreFront; Citrix Receiver; Citrix Studio; Citrix Provisioning Server; Citrix Machine Creation Services; Citrix Director; Citrix EdgeSight; Citrix Web Interface; Citrix NetScaler MPX and VPX; Citrix Access Gateway; Citrix Secure Gateway

Citrix XenApp farm management; XenServer; XenCenter & XenDesktop support/management

Security management & ISO 27001 compliance experience

Secure/Access Gateway

Firewall design & management

DDOS processes and tooling

Windows Server Support

Linux Server Support

MS Windows Server 2012 / 2016 R2

VMware technology suite

Terminal Services/Remote Desktop Services

Desktop builds & printing - Windows 10 / Office 365 / Active Directory / Mac OS X, iOS support

DESIRABLE