Network Support Team Leader

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As a Network Support Team Leader, you’ll help manage the team that keeps the high quality of our service availability at its best. Your team will specifically take care of maintaining and supporting the IP operations domain and it’s down to you to make sure they have everything they need to concentrate on the task in hand. Working closely with the Technical Lead, you’ll carry out regular 1-2-1s, chair weekly team meetings, identify training needs, manage recruitment, monitor annual leave, check expenses, assess project resourcing and generally manage the team’s performance - escalating, reviewing, making recommendations and taking remedial action as and when needed. And of course you’ll do all this whilst ensuring they’re happy, motivated and on-board.

But to earn the respect of our talented crew, your own credentials will need to be impressive. For starters you’ll need an engineering background as you have to understand what you’re talking about. That’s why you’ll need to demonstrate a good knowledge of Juniper, Cisco, Huawei NE Routers, MPLS, VRF-Lite, RIP, OSPF and BGP. You’ll also need to have vendor management and SLA experience, as well as feeling comfortable working to performance KPIs. Beyond that it’s really all about bringing out the best in your team, managing change and motivating them - meaning great communication and influencing skills, along an approachable, yet firm, manner are what’s in order.

Three might be the UK’s fastest growing network, but good service isn’t just about size. It’s about speed and quality too. Which is why we also work hard to provide the quickest and smoothest internet on the move. With affordable pricing and plenty of ways to stay connected, it’s not surprising we’re such a popular choice for smartphone and mobile broadband users. We’re committed to improving things for our customers and it’s an attitude that’s reflected throughout our business: every single person at Three believes we can challenge, change and lead the mobile communications industry. We’re no ordinary telecoms company. And this is no ordinary career. Things move faster at Three.

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At Three we’ve launched the biggest and best 3G network the UK has ever seen. As we don’t intend on slowing down anytime soon, we need top-of-the-range, end-to-end support across our IT infrastructure, IT Applications, Business Intelligence, Core and Radio Network domains. That’s why our Business Operations function exists and it’s where you’ll fit in.