Real Time Analyst

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As a result of our continued growth, we are now looking for a Real Time Analyst to join our Customer Contact Support Team.

Reporting to the Resource, Planning and Quality Manager the Real Time Analyst will provide monitoring for inbound calls, outbound calls and non-voice workloads to help improve our Service Delivery and Budget Management. Working with the Call centre Managers and Team Leaders and the Forecasting, Scheduling & MI Analyst, You will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure, you will also be responsible for the maintenance of the WFM system and ensuring schedule adherence across Customer Contact.

If you are highly analytical and decisive, able to keep a cool head under pressure, able to communicate on all levels up to and including CEO, and have a strong background in contact centre planning in high-volume, high-performance environments why not apply today? To be successful you must have strong PC Skills (in particular MS Excel), experience with WFM systems and be highly self motivated with a passion for your work.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. As well as being part of a vibrant Company, our colleagues can also benefit from our Staff Travel Scheme.

This is a great opportunity to be part of an exciting forward thinking business - we operate scheduled leisure flights to the Mediterranean, the Canaries and great leisure cities - help us to send the North on holiday with Jet2.com and Jet2holidays!!

To apply for this role please click the APPLY button.