Salesforce CRM Implementation Manager

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This is a contract opportunity for someone with a strong background in database management.

The employer is in the process of implementing a cloud based Customer Relationship Management (CRM) system using the Salesforce platform.

Responsibilities

          Ensure the data management systems supports the organisational objectives.

          Responsible for the continued development of the CRM system to ensure efficient use of data

          Quality and satisfaction checks will be carried out to ensure that the system meets the needs of users.

          Lead the development of, and implement, effective, standardised systems, processes and procedures

          Ensure the accuracy and currency of all key data

          Provide full-lifecycle technical support for applications developed by the Association.

          Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support

          Determine, document and communicate user and system requirements, processes and standard procedures

          Configure and deploy salesforce.com to internal customers as per business and system requirements.

          Provide day-to-day end user support of the CRM application to all levels of the organisation

          Provide training of users at all levels in environments ranging from 1-on-1 to medium sized (10 - 20) groups

          Develop and maintain effective relationships with key external organisations

          Understand the requirements of individual business departments in order to drive robust business management systems and processes

Experience

          Salesforce Administering

          Experience in querying and extracting data from databases using Raw SQL

          Data management /de-duplication tools