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Support Administrator/ Coordinator
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| Location: | Bournemouth bournemouth | bournemouth |
|---|---|
| Tags: | administrator | coordinator | progress | digital | government | support manager | administrator bournemouth | administrator bournemouth |
| Type: | Permanent |
Support Administrator required to join an organisation that specialise within the development of websites for high profile private and public sectors, government and not for profit organisations. As the Support Administrator you will report directly into the Support Manager and will be responsible for implementation, management, and invoicing of client support, training work, and day to day administration of support tasks. Key responsibilities will include
-Ensuring correct ISO:9001 2000 Quality Assurance procedures have been carried out for individual jobs
- Prepare quotes and invoices
- Provide status information, and create regular status reports for clients and colleagues.
- Update the support bug tracker and maintain records within Goldmine and Pro-AD
- Schedule work and monitor progress according to plan, whilst setting clear objectives.
Additional duties will include ensuring plans meet the internal/ external client needs, taking technical briefs, assessing impact of problems, evaluating problems objectively, providing regular feedback on progress to clients, presenting and explaining technical work to clients, and collecting information from clients and colleagues.
The successful candidate will have worked within a similar function and will be able to demonstrate strong analytical skills. Previous experience of working within a Digital Agency environment would be highly advantageous. Candidates with knowledge of Goldmine and Pro-Ad will also be considered favourable. Please submit your CV for immediate consideration.
Preferred RS Limited is acting as an Employment Agency in relation to this vacancy.
-Ensuring correct ISO:9001 2000 Quality Assurance procedures have been carried out for individual jobs
- Prepare quotes and invoices
- Provide status information, and create regular status reports for clients and colleagues.
- Update the support bug tracker and maintain records within Goldmine and Pro-AD
- Schedule work and monitor progress according to plan, whilst setting clear objectives.
Additional duties will include ensuring plans meet the internal/ external client needs, taking technical briefs, assessing impact of problems, evaluating problems objectively, providing regular feedback on progress to clients, presenting and explaining technical work to clients, and collecting information from clients and colleagues.
The successful candidate will have worked within a similar function and will be able to demonstrate strong analytical skills. Previous experience of working within a Digital Agency environment would be highly advantageous. Candidates with knowledge of Goldmine and Pro-Ad will also be considered favourable. Please submit your CV for immediate consideration.
Preferred RS Limited is acting as an Employment Agency in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/185729
