Welcome guest. To get the most out of our site, please sign up as a candidate or apply for a recruiter account. Registration is fast and simple and gives you access to the facilities available to make recruitment easier.
1st Line Technician
This job has now expired please use the tags below to search for current vacancies or use the search on the home page to find live IT Jobs now.
| Location: | Basingstoke & Deane basingstoke | hampshire |
|---|---|
| Tags: | capita | windows 2000 | windows | sla | 1st line support | active directory | 2nd line support | capita basingstoke | capita hampshire |
| Type: | Permanent |
A 1st Line Technician is needed by out FTSE 100 client based in Basingstoke. IT is A 5 minute walk form the train
You will be required to work 37.5 hrs per weeks Monday to Friday in this role and we require people to work on a flexible shift pattern.
The role - The Service Desk is a team which supports 850 internal staff remotely from Basingstoke. The team deal with a very wide variety of support calls and need to be able to troubleshoot new problems regularly.
The majority of cases are resolved by the Service Desk.
Your day to day role will include:
•Call Logging
•Escalation of calls
•Working to SLA's
•Basic Trouble Shooting
This is just a 1st line support role NOT a 2nd line role
Essential Experience/ Skills
Experience on an IT Helpdesk / Service Desk;
Experience providing 1st and 2nd line support;
Trouble shooting experience of Windows 2000 & XP
Basic knowledge of PC networking
Active Directory
Application Support
Personal Attributes
Good communicator
Strong telephone manner
Ability to cope with a fast paced environment
Capita welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
You will be required to work 37.5 hrs per weeks Monday to Friday in this role and we require people to work on a flexible shift pattern.
The role - The Service Desk is a team which supports 850 internal staff remotely from Basingstoke. The team deal with a very wide variety of support calls and need to be able to troubleshoot new problems regularly.
The majority of cases are resolved by the Service Desk.
Your day to day role will include:
•Call Logging
•Escalation of calls
•Working to SLA's
•Basic Trouble Shooting
This is just a 1st line support role NOT a 2nd line role
Essential Experience/ Skills
Experience on an IT Helpdesk / Service Desk;
Experience providing 1st and 2nd line support;
Trouble shooting experience of Windows 2000 & XP
Basic knowledge of PC networking
Active Directory
Application Support
Personal Attributes
Good communicator
Strong telephone manner
Ability to cope with a fast paced environment
Capita welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
http://www.technojobs.co.uk/job.phtml/183773
