Systems Support Manager


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

18th December 2014

Location

Warwickshire

Salary/Rate

£330 - £390

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

My client based in Warwickshire are looking for a Systems Support Manager on an intial 6 month contract.

You will be working in a new project of which you will be supporting the implementation of a new bespoke system. From this, support processes and change control systems will be required to be redefined to ensure that the new system is supported appropiately.

You will

* Review and implement workload management process and systems

* Implement change and configuration governance and supporting systems

* Improve project standards and ensure a standard project management approach

* Review our approach to delivering the helpdesk

* Redefine our training approach

-Establishing resources

-Monitoring performance to plan, and taking appropriate action

-Reporting progress

-Maintaining appropriate standards and documentation throughout

You must have

-Project management according to the Prince2 methodology.

-Review, design, implementation and delivery of IT support systems and processes.

-Help Desk (Service Desk) Management.

-Systems change control.

-Training approaches.

-Management of people and change.

-In-depth knowledge of the PRINCE2 project management method, and understanding of how to use it appropriately.

-Knowledge of project planning techniques such as estimating and critical path analysis.

-Experience of managing customer facing IT support services including Help Desk (Service Desk), user guidance and support and training delivery

-Experience of managing and administering software applications to more than 300 concurrent users.

-Experience of reviewing and improving IT support service delivery.

-Experience of configuration management, change control systems, supporting processes and document management.

-Experience of delivering an IT service to customers who are not IT literate with positive outcomes.

-Experience of IT best practice techniques such as ITIL and IT Service Delivery

-Experience of managing change with positive outcomes.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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