IT Application Support / Software Support Analyst
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IT Application Support / Software Support Analyst
A vibrant, dynamic and forward thinking company that develop and provide software solutions for customers across the UK are seeking an IT Application support Analyst to join a growing team. This role has a direct career progression path through to a Software trainer.
Key Skills:
·Customer service
·Basic SQL
·Excel - spreadsheets
·Microsoft Windows
·Motivated / driven
·Fast - learner
The Role:
My client is currently looking to recruit an Application Support Analyst to provide an excellent help-desk support service to all customers. The successful candidate will log all help-desk calls and emails, solve any issues that are possible and escalate those that are more technical to another member of the team. You will be the first point of contact for all help desk inquiries, and will be responsible for informing clients of progress at all times and following queries through to resolution. This position could suit somebody from a customer service background that is looking to start a career within IT. You will be offered the chance to progress into a more senior training role should you show good potential.
The Company
My client is an award winning, innovative software company with ambitious growth plans. This is an industry leading company with a large customer base. They are seeking a bright, articulate and driven Application Support Analyst to help the business grow.
Big Red Recruitment are working on this role exclusively and have interview times already booked. Please clicks apply and get in touch if you are interested in this role.