Senior Service Desk Officer

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This new post offers an exciting opportunity to join Digital Campus Services at the Arts University Bournemouth, one of the best specialist creative arts universities in the UK.

The Senior Service Desk Officer will provide leadership and direct line management to the Service Desk Technicians in the delivery of a proactive and reactive Service Desk provision for students and staff. You will have experience of and be able to implement effective ITIL processes and procedures in pursuit of an excellent service as required by our strategic plans to deliver high quality digital resources and services.

You will have an excellent understanding of ‘enterprise’ ICT infrastructure and services that incorporates Apple Macintosh and Windows resources, mobile devices and online systems, and have a good knowledge of ‘Bring Your Own Device’ (BYOD) initiatives. The role will also require you to have experience and knowledge of Audio Visual resources.

You will be able to administer budgets on key areas of accountability and to produce reports, including producing and analysing statistics on the use of the Service Desk System and on related resource provision.

The successful individual will join the vibrant and creative AUB community in its intentions to excel in the delivery of a responsive and exciting digital learning and support environment.

For more information and to apply please click the APPLY button.

Closing Date: 12th November 2014

Interview date: 18th December 2014