Service Level Management Reporting Specialist ITIL

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As the Reporting Specialist the successful candidate will play a prominent role in defining and executing reporting methods as well as managing performance metric development and support across the service management function.

They will be required to drive multiple initiatives with differing scopes, areas of interaction and time-frames, and will need to be able to draw on knowledge of various best practices and process enhancement techniques including ITIL, Lean and Six Sigma.

Candidates will need strong communication skills and should be seen as a change agent and facilitator for enhancement activities that result in more client satisfying, effective and efficient processes.

The successful Reporting Specialist will play an active role in the definition, evolution and delivery of insightful reporting that enables team members and management alike to easily recognise successes and highlight areas requiring attention.

Key Responsibilities:

*Ensure that reporting and metrics requirements are met and delivered to our customers satisfaction using a framework that provides structure, governance, transparency and consistent processes

*Improve the effectiveness and efficiency of the group's processes and services where necessary and to identify more economical ways of providing a service where possible

*Contribute to the production of reporting that evidences management's successes against their strategic objectives and service levels

*Facilitate report development review meetings between Service Management and other teams

Candidates should have:

*Experience of analysing performance against Service Level Agreements and providing commentary and enhancement recommendations based on the analysis

*Good problem-solving skills, able to identify and structure issues, run accurate analyses and synthesise recommendations

*Understanding of risk analysis, gap analysis and trending

*Strong communications skills across all levels

*Experience of establishing good working relationships with internal teams

This is an interesting role heavily driven by change and a desire to continuously improve service management levels for a global financial services firm. An opportunity not to be missed.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice http://www.allegisgroup.com/Privacy/Default.aspx). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.