3x 2nd/3rd Line Support Analysts - Bristol

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3x 2nd/3rd Line Support Analysts - Bristol, £35,000

3x 2nd/3rd Line Support Analysts required for Bristol based client. Computer Futures are currently seeking 2nd & 3rd Line Support Analysts for market leading Software House in Bristol, supporting software which is currently used in over 600 sites, worldwide.

Daily responsibilities will include:

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Resolving support issues escalated from 1st line support.

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Working with the development team to report bugs and communicate customer enhancement requests.

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Carrying out application installations and upgrades including validation ("smoke tests") and resolution of regression issues.

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Assisting with customer change requests.

Candidates will also need;

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Commercial experience working with SQL Server databases in a 2nd-line support role.

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Excellent problem-solving skills, including the ability to identify repeated problems and common solutions.

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Good communication skills (both written and verbal) for communicating directly with customers and other members of the team.

Other technical requirements;

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Application configuration with IIS 7/Windows Server 2008

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Working in a support team to manage support issues against specific SLAs.

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Experience with Active Directory (specifically user/group management)

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SQL Server 2008 and later (with experience of writing T-SQL queries)

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MS Office

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SQL Server Reporting Services (SSRS)

Salaries are paying £35,000 and come with an array of benefits, which include free parking, pension & healthcare. Please send your most recent CV to Stuart Lewis at Computer Futures (S . LEWIS @ COMPUTERFUTURES .COM) or contact me urgently on 01179 103 333.