Lead Technical Support Engineer - Global IT Solutions Provider

This job has now expired please search on the home page to find live IT Jobs.

Lead Technical Support Engineer - Global IT Solutions Provider to Fortune 500 Companies

EC1, City of London

£38,000 plus bonus, pension scheme.

About the Company:

Spanning 76+ countries and 50,000 locations worldwide, our award-winning hardware and software solutions increase energy efficiency, improve reliability, and raise productivity.

The Lead Technical Support Engineer Opportunity:

As a Technical Support Engineer, you'll work with a variety of cross functional teams and technologies. The daily interactions can range from first-time users to advanced partners, sales, development and product management. Your duties will be to function as an expert technical resource for our customer base and business partners.

About You:

> Disciplined, self-motivated, self-confident, and able to build productive working relationships

> Able to thrive in a fast-paced environment where learning new products and new technical concepts are part of your daily routine

> An excellent communicator with a knack for explaining complex topics in simplistic

> You'll enjoy problem-solving and troubleshooting, and have analytical skills and attention to detail

> Comfortable with assisting customers via phone, email & remote sharing sessions.

Our Technical Support Engineers are our customers' and in many cases our sales most important resource for product expertise. You will be expected to keep high quality customer support focus.

Lead Technical Support Engineer Required Skills:

Demonstrated basic technical knowledge of:

> Data centre facilities components (UPS, PDUs, single and 3 Phase Power)

> Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)

> Data centre networks and protocols (IP Subnetting/VLANs. SNMP/modbus)

> A solid Linux user/admin capability, prior Linux System Administrator role is a plus.

> Familiar with network configuration, integration and diagnostics (focus on TCP/IP and HTTP(s)).

> SNMP - Ability to isolate issues from multiple systems. Including, the ability to read a MIB, map values to our data model via the dynamic plugin. Should be familiar with MIB browsers, sets, gets, SNMP walks and traps.

> ODBCSQLPostgreSQL - Create SQL queries to both pull and support customers if they encounter issues connecting to ODBC interface.

> Web API's - Experience with SOAP is and JSON format and understanding Restful API's.

> A familiarity with DCIM applications

> Ability to work independent of clear direction and to work outside of a traditional office.

> A Strong desire to learn new technical concepts and the willingness to work in an environment that changes quickly.

> VMware ESX/ESXi VM configuration/control/Windows

> EXCEL/csv file creation/CAD drawings

> Experience supporting web technologies in a multi-tier configuration is desired. DataCentre physical hands on experience a plus.

> Experience in supporting large enterprise Fortune 500 companies is a plus.

> Solid experience in a customer field support role.

> Scripting skills and networking/sysadmin tools experience to reduce diagnostic time and effort is desired.

You may have worked in the following capacities:

Datacente Engineer, IT Support Engineer, Senior Datacente Technician, Lead IT Support Desk Engineer, IT Infrastructure Engineer, Systems Administrator.

-----------------------------------------------------------------------------------------

The Lead Technical Support Engineer role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.