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1st / 2nd Line Support

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Location:Hertfordshire east of england | hertfordshire
Tags: 2nd line support | windows | lotus | lotus notes | network | windows 2000 | server support | desktop support | sun | unix | 2nd-line-support east of england | 2nd-line-support hertfordshire
Type:Contract
Our leading outsourcing client requires a 1st / 2nd Line Support professional for an initial 3 month contract.

Main Responsibilities for the role will be as follows.

Located in Stevenage. Will be single technical resource on site supporting the following infrastructure.

Team 1:
•80 Desktops
•2 Networked Printers
•1 Sun Unix server
•3 Windows servers
•1 Lotus Notes server– Hardware and OS support only
Team 2:
•35 Desktops
•2 Networked Printers
•1 Domain Controller (Windows 2000 server)
Team 3:
•33 Desktops
•1 Networked Printer

Day to day tasks:

• Desktop Support – general support for PC and laptop users, including help with standard desktop software and hardware support, software installation and desktop anti-virus.

• Server Support – the support and maintenance of server hardware and operating systems including server anti-virus, security patches, capacity monitoring and pro-active fault detection.

• Application Support – support for applications including fault reporting and resolution, and management of 3rd party suppliers.

• Printing Support – support of network print queues, printer configuration, and printer hardware (but not consumables).

• Network Administration – creation, maintenance, and deletion of user accounts, including password resets, access management.

• Backup and Restore – the regular backup of data from servers and restoration of data as required (excluding Lotus Notes).


For more information please contact Tom Marsden on 0161 601 3363 or e-mail tom.marsden@rullion.co.uk.


Rullion Computer Personnel Ltd is acting as an Employment Business in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/165214

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