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Senior Service Delivery Manager - ITIL, Service Desk
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| Location: | London greater london | london |
|---|---|
| Tags: | itil | delivery manager | service management | iseb | itil greater london | itil london |
| Type: | Contract |
Senior Service Delivery Manager – ITIL, Service Desk
My client, a leading blue chip organisation, has a requirement for a Senior Service Delivery Manager based in Stockley Park. They are looking for an experienced Senior IT Service Management Practioner to take a lead role in providing thought leadership and business as usual services to support ITIL Service Transition and Service Operations. Some of the responsibilities will include:
1.Line management & personal development of the team (5 to 20 staff)
2.Manage a budget.
3.Engage, select & manage third parties to provide cost effective & efficient outsourced support & consultancy services
4.Design, Operate and Improve GOI Service Desks (UK, Europe, Africa and Americas).
5.Define, Operate and Improve Incident, Service Request, Change, Configuration, Release and Problem Management Process, and supporting Service Management tools
6.Provide process guidance and assurance for other Service Desks within the organisation.
Applicants must have the following skills/ experience:
1.A strong background and track record in IT Service Delivery
2.Managing large teams of people (insourced and outsourced)
3.Track record of implementing ITIL Service Management Processes
4.Extensive experience in supplier selection and management
5.Preferably operated on a global level
The successful person must also have experience of applying ITIL v3 principles to delivery teams and contracted services and demonstrating well-rounded knowledge of ITIL and its practical implementation. The person must hold ISEB Managers Certifications in IT Service Management (Red Badge). Also, knowledge and proven experience of working within IT Governance (eg Sarbanes and knowledge of ISO/ IEC 20000 will be a distinct advantage).
This is an excellent opportunity and interested candidates should apply for further details.
My client, a leading blue chip organisation, has a requirement for a Senior Service Delivery Manager based in Stockley Park. They are looking for an experienced Senior IT Service Management Practioner to take a lead role in providing thought leadership and business as usual services to support ITIL Service Transition and Service Operations. Some of the responsibilities will include:
1.Line management & personal development of the team (5 to 20 staff)
2.Manage a budget.
3.Engage, select & manage third parties to provide cost effective & efficient outsourced support & consultancy services
4.Design, Operate and Improve GOI Service Desks (UK, Europe, Africa and Americas).
5.Define, Operate and Improve Incident, Service Request, Change, Configuration, Release and Problem Management Process, and supporting Service Management tools
6.Provide process guidance and assurance for other Service Desks within the organisation.
Applicants must have the following skills/ experience:
1.A strong background and track record in IT Service Delivery
2.Managing large teams of people (insourced and outsourced)
3.Track record of implementing ITIL Service Management Processes
4.Extensive experience in supplier selection and management
5.Preferably operated on a global level
The successful person must also have experience of applying ITIL v3 principles to delivery teams and contracted services and demonstrating well-rounded knowledge of ITIL and its practical implementation. The person must hold ISEB Managers Certifications in IT Service Management (Red Badge). Also, knowledge and proven experience of working within IT Governance (eg Sarbanes and knowledge of ISO/ IEC 20000 will be a distinct advantage).
This is an excellent opportunity and interested candidates should apply for further details.
http://www.technojobs.co.uk/job.phtml/164293
