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Service Desk Manager, London Banking
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| Location: | City of London greater london | london |
|---|---|
| Tags: | service desk manager | banking | service management | itil | sla | network | business manager | change management | remedy | financial institution | service-desk-manager greater london | service-desk-manager london |
| Type: | Contract |
Service Desk Manager, London Banking.
Remedy, ITIL, Incidents.
The Service Desk is the single point of contact for Technology Support within a large multinational company in the financial sector. Supporting a customer base across Europe we provide service excellence to various lines of business in order to support time critical functions to our clients. The service desk manager will provide leadership to 8/ 10 analysts, the environment support approximately 5500 users across the United Kingdom and certain other European locations with call volumes of up to 8000 calls per month.
Reporting to the Head of the Service Management,the position will manage a currently small team, possibly expanding as the area is developed and global service desk strategy is defined. Highly experienced Service Desk Manager who has a proven track record in IT Service Management. The individual will be highly motivated, demonstrate dynamic leadership and managerial qualities and be extremely customer focused.
PLEASE NOTE THIS IS A CONTRACT TO PERM ROLE.
Skills Mandatory:
Experienced Service Desk Manager with proven track record of management and customer care, preferably in a financial institution
Qualified in ITIL to a minimum of Practitioner level.
An established Technology background with a working knowledge of desktops, servers, network topology and call management
Ability to work to deadlines, unsupervised and maintain a balanced approach in pressure situations
Proven experience of working with OLA / SLA frameworks
Understanding of Incident/ Problem and Change Management
Generates ideas and simplicity of solutions in terms that the team and the business can understand
Deal with Senior business manager confidently in both a technical and non technical capacity
Interpret service metrics and recommend changes to be able to periodically review service quality
Demonstrate a history of performance management
Management of 3rd party suppliers
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
Remedy, ITIL, Incidents.
The Service Desk is the single point of contact for Technology Support within a large multinational company in the financial sector. Supporting a customer base across Europe we provide service excellence to various lines of business in order to support time critical functions to our clients. The service desk manager will provide leadership to 8/ 10 analysts, the environment support approximately 5500 users across the United Kingdom and certain other European locations with call volumes of up to 8000 calls per month.
Reporting to the Head of the Service Management,the position will manage a currently small team, possibly expanding as the area is developed and global service desk strategy is defined. Highly experienced Service Desk Manager who has a proven track record in IT Service Management. The individual will be highly motivated, demonstrate dynamic leadership and managerial qualities and be extremely customer focused.
PLEASE NOTE THIS IS A CONTRACT TO PERM ROLE.
Skills Mandatory:
Experienced Service Desk Manager with proven track record of management and customer care, preferably in a financial institution
Qualified in ITIL to a minimum of Practitioner level.
An established Technology background with a working knowledge of desktops, servers, network topology and call management
Ability to work to deadlines, unsupervised and maintain a balanced approach in pressure situations
Proven experience of working with OLA / SLA frameworks
Understanding of Incident/ Problem and Change Management
Generates ideas and simplicity of solutions in terms that the team and the business can understand
Deal with Senior business manager confidently in both a technical and non technical capacity
Interpret service metrics and recommend changes to be able to periodically review service quality
Demonstrate a history of performance management
Management of 3rd party suppliers
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/162805
