Service Desk Analyst

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The IT Support Engineer responds to requests for assistance from internal users both by telephone, remote sessions and personally. They ensure problems are resolved quickly and efficiently, where necessary organising external support and sourcing spare parts to ensure a timely resolution. They work within the company's Quality Management System to ensure that requests for assistance are logged and where appropriate, internal customers are given regular status reports (and to ensure adherence to our documented Quality Management System in all tasks associated with this role).

The IT Support Engineer needs to have proven knowledge in Windows 7, Server 2008, Exchange, MS Office and Active Directory.

As the role requires occasional business travel, a full UK driving licence and being a car owner is essential. Travel expenses will be reimbursed at the company rate.

Training in our processes and procedures will be provided.

Duties Include:

- Password Resets

- Problem Solving

- Virus - Troubleshooting

- Machine Builds

- Printer Fixing

- Software Installs

- Active Directory