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Windows Technical Support Contract
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| Location: | Kilkenny |
|---|---|
| Tags: | technical support | windows | network | mcsa | technical support manager | technical lead | technical support analyst | vpn | windows xp | wan | support manager | network support | firewall | ccna | analyst | |
| Type: | Contract |
Windows 1st Line Technical User Support System Administrator Contract. MSCE/ MCSA
Contract Technical Support Analyst required within Group Business Services, to be based in Ballyragget and reporting to the Group IT Technical Support Manager. The role involves the provision of first level technical support, remotely supporting a geographically dispersed user base of 2,500. Ideally the person would have worked in a Technical Support role for a minimum of 2 years and would have an MSCE/ MCSA or equivalent qualification.
The main functions of the role include:
To be a technical lead in the following activities:
Ø Registering user support calls in the Call Management System - Touchpaper
Ø Online End User support for PCs, Printers, standard MS Operating system, MS Office, Exchange and other applications
Ø Network support of LAN, WAN, MAN and RAS
Ø Adhering to client operational procedures.
Ø Oversee the administration of Global Active Directory of the company's global network.
Ø Liaise with Infrastructure Development team, IT Operations team and Business Unit IT personnel on escalations and service delivery.
Ø Liaising with external third party Service Providers
Ø Overseeing the management of Server Backups
Ø Reporting on support performance in line with IT Service Level Agreements
Candidates are required to have the following pre-requisites:
Ø Min 2 –3 years' in a similar role.
Ø Excellent Windows knowledge - Win 2000, Win 2003 and Windows XP
Ø Level headed and can work unsupervised or as part of a team
Ø Possess PC, printer and networking troubleshooting skills
Ø Ability to identify and prioritise issues as appropriate to business urgency
Ø Excellent diagnostic, analytical & problem solving skills
Ø Adaptable to changing priorities, tasks & work schedules to meet customer services standards
Ø Full clean drivers licence
Ø Strong and proven communication skills
Ø Able and willing to travel if required.
Desirable Experience
Ø Cert / Diploma / Degree in Computing / IT
Ø MCP / MCSE / CCNA or working towards same would be advantageous
Ø Firewall and VPN Technologies
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
Contract Technical Support Analyst required within Group Business Services, to be based in Ballyragget and reporting to the Group IT Technical Support Manager. The role involves the provision of first level technical support, remotely supporting a geographically dispersed user base of 2,500. Ideally the person would have worked in a Technical Support role for a minimum of 2 years and would have an MSCE/ MCSA or equivalent qualification.
The main functions of the role include:
To be a technical lead in the following activities:
Ø Registering user support calls in the Call Management System - Touchpaper
Ø Online End User support for PCs, Printers, standard MS Operating system, MS Office, Exchange and other applications
Ø Network support of LAN, WAN, MAN and RAS
Ø Adhering to client operational procedures.
Ø Oversee the administration of Global Active Directory of the company's global network.
Ø Liaise with Infrastructure Development team, IT Operations team and Business Unit IT personnel on escalations and service delivery.
Ø Liaising with external third party Service Providers
Ø Overseeing the management of Server Backups
Ø Reporting on support performance in line with IT Service Level Agreements
Candidates are required to have the following pre-requisites:
Ø Min 2 –3 years' in a similar role.
Ø Excellent Windows knowledge - Win 2000, Win 2003 and Windows XP
Ø Level headed and can work unsupervised or as part of a team
Ø Possess PC, printer and networking troubleshooting skills
Ø Ability to identify and prioritise issues as appropriate to business urgency
Ø Excellent diagnostic, analytical & problem solving skills
Ø Adaptable to changing priorities, tasks & work schedules to meet customer services standards
Ø Full clean drivers licence
Ø Strong and proven communication skills
Ø Able and willing to travel if required.
Desirable Experience
Ø Cert / Diploma / Degree in Computing / IT
Ø MCP / MCSE / CCNA or working towards same would be advantageous
Ø Firewall and VPN Technologies
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/159573
