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Head of Customer Interaction Management Design
| Listed on: | 3rd September 2008 |
|---|---|
| Location: | London greater london | london |
| Salary/Rate: | £65000 - £80000 |
| Tags: | ivr | crm | marketing | sms | validation | peoplesoft | logistics | genesys | business intelligence | chordiant | ivr greater london | ivr london |
| Type: | Permanent |
| Start Date: | ASAP |
| Reference: | WM7360 |
| Recruiter: | Expand Recruitment |
WM7360
Head of Customer Interaction Management Design
London
£65000 - £80000 plus bonus and excellent benefits
My client are a innovative and leading edge global service provider, who provide a full suite of Communications products to consumer, wholesale and enterprise markets alike.
Due to growth they have engaged expand Recruitment to source a inspirational Head of Customer Interaction Design.
The role is to manage a team of design individuals and to drive and define Customer centric, front line friendly Call Center solutions.
You will be responsible for the design of CRM and Call center technology, driving direct marketing techniques inaddition to stock fullfillment and logistics operations.
This is broad role and I would urge you to call me for a informal conversation.
To secure a interview you must have the following skills and experience;
-Proven experience of customer interface e.g. Genesys CRF; ACD's; IVR; Speech IVR.
-Strong Customer Relationship Management solutions experience e.g. Chordiant; Peoplesoft.
-Functionality of business intelligence/ analytic solutions
-Inbound call management – Peaks; Troughs; Random arrival; Random availability
-Outbound call management – e.g. script development, list validation and use of predictive diallers.
-eCommerce channels to market – web; handset; chat; instant messaging; USSD; SMS; MMS;
and Email.
Keywords: IVR call center contact center marketing supply chain channel Interactive voice recognition CRM inbound call fullfilment
Head of Customer Interaction Management Design
London
£65000 - £80000 plus bonus and excellent benefits
My client are a innovative and leading edge global service provider, who provide a full suite of Communications products to consumer, wholesale and enterprise markets alike.
Due to growth they have engaged expand Recruitment to source a inspirational Head of Customer Interaction Design.
The role is to manage a team of design individuals and to drive and define Customer centric, front line friendly Call Center solutions.
You will be responsible for the design of CRM and Call center technology, driving direct marketing techniques inaddition to stock fullfillment and logistics operations.
This is broad role and I would urge you to call me for a informal conversation.
To secure a interview you must have the following skills and experience;
-Proven experience of customer interface e.g. Genesys CRF; ACD's; IVR; Speech IVR.
-Strong Customer Relationship Management solutions experience e.g. Chordiant; Peoplesoft.
-Functionality of business intelligence/ analytic solutions
-Inbound call management – Peaks; Troughs; Random arrival; Random availability
-Outbound call management – e.g. script development, list validation and use of predictive diallers.
-eCommerce channels to market – web; handset; chat; instant messaging; USSD; SMS; MMS;
and Email.
Keywords: IVR call center contact center marketing supply chain channel Interactive voice recognition CRM inbound call fullfilment
http://www.technojobs.co.uk/job.phtml/157146
| Contact Name: | expand recruitment |
|---|---|
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