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2nd Line Senior Billing Support Analyst - Unique Opportunity
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| Location: | West London greater london | london |
|---|---|
| Tags: | billing | analyst | support analyst | crm | tibco | singl.eview | remedy | chordiant | siebel | billing greater london | billing london |
| Type: | Permanent |
2nd Line Senior Billing Support Analyst - Unique Opportunity
West London
£30000 - £36000
2nd Line Senior Billing Support Analyst - Unique Opportunity
This high profile organisation is one of the world leaders in their field, as a result of continued growth and expansion into new markets they have a brand new opportunity for an experienced 2nd Line Senior Billing Support Analyst to undertake a pivotal role in their Hosting and Support division.
The successful 2nd Line Billing Support Analyst will be responsible for resolving, or facilitating the resolution of Billing, CRM and Provisioning faults that have been reported to the service desk. This support will be in the form of Remedy / Incident Management support for customers that require an immediate solution, and support for incidents escalated through from the Service Desk in the form of incident records.
The ideal Support Analyst will be experienced in a second line support role, have good analytical skills, excellent communication skills and be customer focused. You must have experience with either billing, provisioning or CRM Systems, experience in all of these is highly desirable. Specific system knowledge would include either Chordiant, Tibco, Singl.eView, Geneva, Siebel or similar systems.
Excellent career progression and professional development opportunities are available for the successful candidate. This is a great opportunity for an ambitious person to join a cutting edge, people focused organisation who invest heavily in their staff. Send your CV or call for more info and an informal chat about the role.
West London
£30000 - £36000
2nd Line Senior Billing Support Analyst - Unique Opportunity
This high profile organisation is one of the world leaders in their field, as a result of continued growth and expansion into new markets they have a brand new opportunity for an experienced 2nd Line Senior Billing Support Analyst to undertake a pivotal role in their Hosting and Support division.
The successful 2nd Line Billing Support Analyst will be responsible for resolving, or facilitating the resolution of Billing, CRM and Provisioning faults that have been reported to the service desk. This support will be in the form of Remedy / Incident Management support for customers that require an immediate solution, and support for incidents escalated through from the Service Desk in the form of incident records.
The ideal Support Analyst will be experienced in a second line support role, have good analytical skills, excellent communication skills and be customer focused. You must have experience with either billing, provisioning or CRM Systems, experience in all of these is highly desirable. Specific system knowledge would include either Chordiant, Tibco, Singl.eView, Geneva, Siebel or similar systems.
Excellent career progression and professional development opportunities are available for the successful candidate. This is a great opportunity for an ambitious person to join a cutting edge, people focused organisation who invest heavily in their staff. Send your CV or call for more info and an informal chat about the role.
http://www.technojobs.co.uk/job.phtml/156092
