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Service Introduction Lead
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| Location: | City of London greater london | london |
|---|---|
| Tags: | service management | service manager | network | sla | project management | itil | microsoft | accenture | service-management greater london | service-management london |
| Type: | Contract |
The Service Introduction (SI) Lead role is part of the Projects and Services team within Service Delivery (SD). SI is involved with projects from the start of the project – and is the representative for Service Delivery in this respect – and ensures delivery of operable work packages, Exchange Projects and infrastructure projects into the live operations environment with minimum impact to live service and the right support organisation in place.
Key Responsibilities:
-Ensure new projects are fully operable and can be supported by SD in line with the agreed Service Level Agreements (SLA)
-Define Service Management arrangements for new projects and hand over to Service Management
-Co-ordinate/ matrix manage engagement of SD resources during development lifecycle
Ensure the production of adequate support documentation and infrastructure
-Work closely with the Projects and SI lead to escalate any operational or service acceptance issues
-Ensure that SD have the relevant skills and knowledge to support new Technology projects after service transition
-Communicate all Technology projects to the impacted support teams and run regular meetings to discuss service handover
-Manage service transition from the development / test to production environment
-Manage the SI team assigned to the project, ensuring a highly quality and consistent service is provided
-Advise Work Package managers on SI input
-Continuously improve the SI process
Experience Profile:
-Candidates familiar with Accenture Processes and Service Methodolgies are highly desired
-Proven experience of working in a Service Delivery environment
-Good understanding of IT and technology infrastructure, most projects contain an element of bespoke software/ hardware/ network requiring technology understanding.
-Experience of influencing and matrix managing across teams, and project management across several disciplines. Ability to manage own workload and co-ordinate cross team activities.
-Ability to define all service management aspects of new and enhanced services, Strong written and verbal communication skills including influencing andclient relationship skills
-Able to demonstrate experience of coping in a high pressure environment
-ITIL Service Manager certified desirable
-Fully conversant will all aspects of Microsoft Office.
Please apply in confidence to José Rubio with full up to date CV.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
Key Responsibilities:
-Ensure new projects are fully operable and can be supported by SD in line with the agreed Service Level Agreements (SLA)
-Define Service Management arrangements for new projects and hand over to Service Management
-Co-ordinate/ matrix manage engagement of SD resources during development lifecycle
Ensure the production of adequate support documentation and infrastructure
-Work closely with the Projects and SI lead to escalate any operational or service acceptance issues
-Ensure that SD have the relevant skills and knowledge to support new Technology projects after service transition
-Communicate all Technology projects to the impacted support teams and run regular meetings to discuss service handover
-Manage service transition from the development / test to production environment
-Manage the SI team assigned to the project, ensuring a highly quality and consistent service is provided
-Advise Work Package managers on SI input
-Continuously improve the SI process
Experience Profile:
-Candidates familiar with Accenture Processes and Service Methodolgies are highly desired
-Proven experience of working in a Service Delivery environment
-Good understanding of IT and technology infrastructure, most projects contain an element of bespoke software/ hardware/ network requiring technology understanding.
-Experience of influencing and matrix managing across teams, and project management across several disciplines. Ability to manage own workload and co-ordinate cross team activities.
-Ability to define all service management aspects of new and enhanced services, Strong written and verbal communication skills including influencing andclient relationship skills
-Able to demonstrate experience of coping in a high pressure environment
-ITIL Service Manager certified desirable
-Fully conversant will all aspects of Microsoft Office.
Please apply in confidence to José Rubio with full up to date CV.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/154741
