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Technical Support
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| Location: | Berkshire berkshire | south east |
|---|---|
| Tags: | technical support | analyst | technical analyst | windows | microsoft | lotus | windows nt | groupwise | windows 2000 | lotus domino | novell | lotus notes | technical-support berkshire | technical-support south east |
| Type: | Permanent |
Technical Analyst, Premier Support
We are currently recruiting for an Intermediate Technical Analyst, Premier Support focusing on to provide exceptional support to the clients Fortune 100 customers through e-mail and phone communication.
The technical analyst will provide tier 3 support to Premier Enterprise customers on one of three supported platforms (Microsoft Exchange, Lotus Domino, or Novell GroupWise)
Job Tile: Technical Analyst
Location: Berkshire
Salary: 35K + benefits
The technical Analyst will
• Experience providing technical support (in person, or via e-mail/ telephone)
• Demonstrated ability to communicate clearly and effectively (oral and written)
• Proven track record of resolving difficult issues
• Knowledge and hands-on experience with Windows NT and Windows 2000, 2003 Server Advanced level knowledge and hands-on experience with the following.
o Windows NT/ 2000/ 2003 Server,
o Windows 2000/ XP;
o Lotus Domino Server and/ or
o Microsoft Exchange Server 2000/ 2003 and/ or Novell GroupWise; Lotus Notes Client and/ or Microsoft Outlook
• Ability to work well as part of a team
• Demonstrated application of a sound troubleshooting strategy, particularly under conditions of critical severity with very large Enterprise customers
• Availability to work rotating shifts and on call
This is an opportunity to join a leading Organisation, that offers the chance to work for an employer who rewards innovation and cherish creativity.
We are currently recruiting for an Intermediate Technical Analyst, Premier Support focusing on to provide exceptional support to the clients Fortune 100 customers through e-mail and phone communication.
The technical analyst will provide tier 3 support to Premier Enterprise customers on one of three supported platforms (Microsoft Exchange, Lotus Domino, or Novell GroupWise)
Job Tile: Technical Analyst
Location: Berkshire
Salary: 35K + benefits
The technical Analyst will
• Experience providing technical support (in person, or via e-mail/ telephone)
• Demonstrated ability to communicate clearly and effectively (oral and written)
• Proven track record of resolving difficult issues
• Knowledge and hands-on experience with Windows NT and Windows 2000, 2003 Server Advanced level knowledge and hands-on experience with the following.
o Windows NT/ 2000/ 2003 Server,
o Windows 2000/ XP;
o Lotus Domino Server and/ or
o Microsoft Exchange Server 2000/ 2003 and/ or Novell GroupWise; Lotus Notes Client and/ or Microsoft Outlook
• Ability to work well as part of a team
• Demonstrated application of a sound troubleshooting strategy, particularly under conditions of critical severity with very large Enterprise customers
• Availability to work rotating shifts and on call
This is an opportunity to join a leading Organisation, that offers the chance to work for an employer who rewards innovation and cherish creativity.
http://www.technojobs.co.uk/job.phtml/153655
