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Head of Support Services
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| Location: | Singapore |
|---|---|
| Tags: | investment banking | sun | front office | desktop support | banking | back office | |
| Type: | Permanent |
A major investment banking institution is currently undergoing significant growth and restructuring within the EU and APAC region, and as part of this growth strategy, a Head of Support Services must be urgently appointed on PERMANENT / CONTRACT basis.
The chosen candidate would manage the Technology Support Services (Service Desk, Desktop support, Request Mgmt and System Admin Management) team and provide end user support delivery to users based in Singapore and regional offices, including London / New York under Follow-the-Sun global support program. They would also participate and execute regional/ global Service Improvement Programme.
Manage and deliver IT support services which includes:
1)management and resolution of all reported incidents and service requests via central Service Desk, Request Management and System Administration function
2)Provide immediate desk-side assistance to Front Office users
3)Provide desk-side support to back office users
4)Manages all incident escalations
5)Manages all customer relations
6)Linkage with TQS function
7)Management of planned and ad-hoc IT support projects
Manage a customer-service centric and process-oriented delivery environment and seek continuous improvement to meet or exceed customer expectations.
Manage and ensure service delivery against scope of work and expectations; continuously improve team efficiency though innovative application of technologies, processes and resources;
The chosen candidate would be paid above market rates for the role.
Aston Carter Ltd is acting as an Employment Agency in relation to this vacancy.
The chosen candidate would manage the Technology Support Services (Service Desk, Desktop support, Request Mgmt and System Admin Management) team and provide end user support delivery to users based in Singapore and regional offices, including London / New York under Follow-the-Sun global support program. They would also participate and execute regional/ global Service Improvement Programme.
Manage and deliver IT support services which includes:
1)management and resolution of all reported incidents and service requests via central Service Desk, Request Management and System Administration function
2)Provide immediate desk-side assistance to Front Office users
3)Provide desk-side support to back office users
4)Manages all incident escalations
5)Manages all customer relations
6)Linkage with TQS function
7)Management of planned and ad-hoc IT support projects
Manage a customer-service centric and process-oriented delivery environment and seek continuous improvement to meet or exceed customer expectations.
Manage and ensure service delivery against scope of work and expectations; continuously improve team efficiency though innovative application of technologies, processes and resources;
The chosen candidate would be paid above market rates for the role.
Aston Carter Ltd is acting as an Employment Agency in relation to this vacancy.
http://www.technojobs.co.uk/job.phtml/153481
