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Technical Support Analyst (IT service desk). Reading, Berkshire.
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| Location: | Reading reading | south east |
|---|---|
| Tags: | technical support | analyst | support analyst | technical support analyst | service management | windows | remedy | itil | lotus notes | lotus | ms office | technical-support reading | technical-support south east |
| Type: | Permanent |
Technical Support Analyst (IT service desk). Reading, Berkshire.The Technical Support Centre provides the main day-to day interface between Technical and the businesses. The jobholder will be responsible for maintaining a professional image and will have good customer service skills. The primary role will be to provide technical support to the customers with high emphasis on fixing a call at the first point of contact. In cases where this is not possible the analyst will assign calls to the appropriate support teams. Skills required; Advanced knowledge of windows and service management tool(s), eg Remedy, RMS etc. Advanced knowledge of MS Office and Lotus Notes applications and XP. An understanding of ITIL Practices, Desk or support environment supporting an NT infrastructure is required.
Evolution Recruitment Solutions operates as an employment agency and employment business.
http://www.technojobs.co.uk/job.phtml/153410
