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Technical Support Supervisor
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| Location: | Egham egham | south east |
|---|---|
| Tags: | technical support | wireless | technical-support egham | technical-support south east |
| Type: | Permanent |
Technical Support Supervisor
We are currently recruiting for a Technical Support Supervisor.
The Technical Support Supervisor will drive success of the Initial Response Team through leadership and day-to-day logistical activities including monitoring and evaluating activity in the Customer Support Operations Centre, and proceeding with proactive measures to ensure service levels and objectives, both of the business and of the individual, are met and maintained
You will be responsible for professional development, team operational elements, assistance in customer escalations, process definition and management, team projects, recruitment and annual performance appraisals.
Job Tile: Technical Support Supervisor
Location: Egham
Salary: 35K – 40K + Benefits
The Technical Support Supervisor will have
• Proficient knowledge of a mail system, and a good understanding of Technical Product Support. With a Technical background from a Support, IT, or similar environment.
• Proven Coaching and Mentoring abilities.
• Proven teambuilding and strong leadership skills.
• Good Interpersonal skills.
• Above average ability to manage expectations and critical escalations.
• Exceptional customer service skills with a strong focus on customer satisfaction.
• A track record of autonomy, ownership, and execution.
This is an opportunity to join a leading wireless communications solutions company, that offers the chance to work for an employer who rewards innovation and cherish creativity – there aim to get the best out of people through proactive personal development and growth and a flexible style of working.
We are currently recruiting for a Technical Support Supervisor.
The Technical Support Supervisor will drive success of the Initial Response Team through leadership and day-to-day logistical activities including monitoring and evaluating activity in the Customer Support Operations Centre, and proceeding with proactive measures to ensure service levels and objectives, both of the business and of the individual, are met and maintained
You will be responsible for professional development, team operational elements, assistance in customer escalations, process definition and management, team projects, recruitment and annual performance appraisals.
Job Tile: Technical Support Supervisor
Location: Egham
Salary: 35K – 40K + Benefits
The Technical Support Supervisor will have
• Proficient knowledge of a mail system, and a good understanding of Technical Product Support. With a Technical background from a Support, IT, or similar environment.
• Proven Coaching and Mentoring abilities.
• Proven teambuilding and strong leadership skills.
• Good Interpersonal skills.
• Above average ability to manage expectations and critical escalations.
• Exceptional customer service skills with a strong focus on customer satisfaction.
• A track record of autonomy, ownership, and execution.
This is an opportunity to join a leading wireless communications solutions company, that offers the chance to work for an employer who rewards innovation and cherish creativity – there aim to get the best out of people through proactive personal development and growth and a flexible style of working.
http://www.technojobs.co.uk/job.phtml/152868
