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IT Service Analyst - Support - SC Cleared
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| Location: | Salisbury salisbury | south west |
|---|---|
| Tags: | analyst | service analyst | service management | sla | defence | prince | government | itil | analyst salisbury | analyst south west |
| Type: | Contract |
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My Government client requires an experience IT Service Analyst who is currently Security Cleared for an ongoing contract working on the In-Service Management team.
Responsibilities:
- Direct responsibility for the day-to-day management of the clients applications
- Custodian of the application Service Management Plan
- Monitor and maintain an Incident log for the relevant applications
- Investigate Feasibility, Cost and Timeframe of any Requests for Change and ensure they are captured.
- Provide advice and guidance to projects/ enhancements in order to ensure that requirements are articulated in sufficient detail, there is no duplication and that the impact on the current suite of applications is assessed thoroughly.
- Monitoring of performance against: (and changes to), CSA's, SLA's and OLA's for the supporting architecture - and the relations between the client and it's suppliers.
- Managed the implementation of improved capabilities (new applications or upgrades to existing ones) with respect to hardware, architecture, testing and documentation.
Key Skills:
- Must be qualified to ITIL Framework procedures to a minimum of Foundation Level.
- Must have good understanding of IS technology and IS development methodologies.
- Must be self confident and articulate amongst peers, senior officers and external senior management.
- A minimum of 2 years experience working in a similar field (Defence).
- Must have awareness of the PRINCE methodology.
- SC cleared
Please submit your CV if you wish to be considered for this contract.
My Government client requires an experience IT Service Analyst who is currently Security Cleared for an ongoing contract working on the In-Service Management team.
Responsibilities:
- Direct responsibility for the day-to-day management of the clients applications
- Custodian of the application Service Management Plan
- Monitor and maintain an Incident log for the relevant applications
- Investigate Feasibility, Cost and Timeframe of any Requests for Change and ensure they are captured.
- Provide advice and guidance to projects/ enhancements in order to ensure that requirements are articulated in sufficient detail, there is no duplication and that the impact on the current suite of applications is assessed thoroughly.
- Monitoring of performance against: (and changes to), CSA's, SLA's and OLA's for the supporting architecture - and the relations between the client and it's suppliers.
- Managed the implementation of improved capabilities (new applications or upgrades to existing ones) with respect to hardware, architecture, testing and documentation.
Key Skills:
- Must be qualified to ITIL Framework procedures to a minimum of Foundation Level.
- Must have good understanding of IS technology and IS development methodologies.
- Must be self confident and articulate amongst peers, senior officers and external senior management.
- A minimum of 2 years experience working in a similar field (Defence).
- Must have awareness of the PRINCE methodology.
- SC cleared
Please submit your CV if you wish to be considered for this contract.
http://www.technojobs.co.uk/job.phtml/151265
