Experienced and dynamic help desk professional required to provide excellent telephone based help desk support for a highly prestigious London City based investment bank. The role will be working on a shift rota covering 8 hours per day plus one hour for lunch between the hours of 6.30am and 19.00pm Monday to Friday.

Essential Skills: Minimum of 2 years experience of working on a Service Desk / IT help desk or experience of delivering customer service for a blue chip/ financial client.
Excellent analytical skills
Computer literacy including Windows, Word, Excel, Outlook and PowerPoint
Enthusiastic and a passion for customer service
Self confidence and the ability to work with minimal supervision
Tact and diplomacy in order to maintain good working relationships
Good communication, organisational and inter-personal skills
Discretion, initiative, flexibility and the ability to operate effectively in a stressful situations and meet tight deadlines

Duties: First line telephone support and call logging - Resolving first line queries and escalating where required.

Please send your CV for immediate consideration to James Pickard - jamespickard@pentaconsulting.com / 020 8254 7429.